TimothyHW3
Active Member
First, it is def not normal to have 5% less capacity and is also not normal to "see" 5% less capacity. If it is just "seeing" (read BMS uncalibrated) then this can be fixed, probably, but if it is having, this is def not normal after 10,000km. 5% is the degradation you should have at about 150,000 km mark and this is not just "forum talk", but from data from the older Tesla fleet. I am at 15,000km mark and see "0%" degradation and "have" real degradation (which you can only check with access to the BMS) of about 1%.To sum up, they told me it is normal to see a 5% less capacity after 6 months & 10,000 kms.
I say the first part of what he told you was correct, the information he got from HQ, but the second part about 5% being normal, was just trying to brush you off. This simply wasn't the most informed employee at Tesla.