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Model 3 Rear Ended: Repair Journey

Kcharwood

Member
Oct 22, 2016
256
315
Austin, TX
Well my new car lasted 4 days before I was rear-ended while sitting at a stop sign.

Started the repair journey this morning. I figured people would be interested in timing, parts, and cost.

I'll document everything in this thread.

Luckily, I believe it's just cosmetic damage to the bumper. There is one dent/crease, so anxious to see if they have to order new parts or if they can work with what they have here. Appointment with body shop on Monday.

Could have been worse, but still frustrating. First round of conversations and looks like the guys insurance is pretty terrible.

:(
 

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dhu1

Member
Mar 9, 2017
816
610
Berkeley
Well my new car lasted 4 days before I was rear-ended while sitting at a stop sign.

Started the repair journey this morning. I figured people would be interested in timing, parts, and cost.

I'll document everything in this thread.

Luckily, I believe it's just cosmetic damage to the bumper. There is one dent/crease, so anxious to see if they have to order new parts or if they can work with what they have here. Appointment with body shop on Monday.

Could have been worse, but still frustrating. First round of conversations and looks like the guys insurance is pretty terrible.

:(
Sucks...but still better than what I am dealing with. My parts have been ordered and won't arrive until the 19th of March. So it took about a month to get parts and to start the repair process.

Model 3 rear ended
 

SMAlset

Well-Known Member
Mar 4, 2017
9,281
10,147
SF Bay Area
So hard to see OPs and @dhu1's damage so soon after getting a car they waited so long for and for such a stupid avoidable reason too. But maddening all the same even if they had had theirs for sometime. Something similar happened to me a few years back where we were all stopped and I still got rear-ended by the vehicle behind me who was distracted and thought cars had started to move into traffic so hit the gas. Yes, parts for a new car that is still struggling to get cars out of production is a concern. dhu1 hope your wait is almost over and @Kcharwood hope yours isn't as long. Will be following.
 
Our S had similar damages to OP, sightly worse as the bumper had noticeable crease. Tesla policy last year was to reuse the parts as much as you can, to reduce wait time. I wouldn't be surprised if model 3 had the same reuse policy. A certified body shop should be able to bring that back to decent condition. I say decent since bumper repaint never as good as original. Nobody else except you notice though.

Good thing you didn't have your HOV sticker yet -if you're in CA etc. Our body shop screwed up process and took a while to get them back.

I told myself, body shops are not Tesla service, so their service and attention to detail will not be as good.
 

Zaphod

Galaxy President (former)
Dec 10, 2015
2,160
1,996
Austin, TX
Well my new car lasted 4 days before I was rear-ended while sitting at a stop sign.

Started the repair journey this morning. I figured people would be interested in timing, parts, and cost.

I'll document everything in this thread.

Luckily, I believe it's just cosmetic damage to the bumper. There is one dent/crease, so anxious to see if they have to order new parts or if they can work with what they have here. Appointment with body shop on Monday.

Could have been worse, but still frustrating. First round of conversations and looks like the guys insurance is pretty terrible.

:(
Guess you should be glad the other guy even had insurance. Can't really tell in the pictures, but looks like you just need a new bumper cover? I don't see anything else damaged so shouldn't be too bad as far as repair process. But Tesla does tend to make things more complicated than they should. :p
 

dhu1

Member
Mar 9, 2017
816
610
Berkeley
So hard to see OPs and @dhu1's damage so soon after getting a car they waited so long for and for such a stupid avoidable reason too. But maddening all the same even if they had had theirs for sometime. Something similar happened to me a few years back where we were all stopped and I still got rear-ended by the vehicle behind me who was distracted and thought cars had started to move into traffic so hit the gas. Yes, parts for a new car that is still struggling to get cars out of production is a concern. dhu1 hope your wait is almost over and @Kcharwood hope yours isn't as long. Will be following.
As much as it sucks, the key thing to keep in mind--nobody was hurt and everything can be fixed!!!
 

likeafox

Member
Apr 28, 2017
108
281
Austin
I bought my first car new out of college. 2 months after buying it, I was driving home on Mopac when I got caught in a 5 minute hail storm. Cracked the front windshield, dents everywhere. Nothing as expensive or nice as a Tesla, but it hurts the soul. Good luck to you.
 

dhu1

Member
Mar 9, 2017
816
610
Berkeley
Sucks...but still better than what I am dealing with. My parts have been ordered and won't arrive until the 19th of March. So it took about a month to get parts and to start the repair process.

Model 3 rear ended
Actually...let me be a bit more precise. Half the parts took two weeks to get and the other half is taking 4 weeks. Hopefully if you require parts, it will be much sooner than my experience.
 
I bought my first car new out of college. 2 months after buying it, I was driving home on Mopac when I got caught in a 5 minute hail storm. Cracked the front windshield, dents everywhere. Nothing as expensive or nice as a Tesla, but it hurts the soul. Good luck to you.

Got knocked off the road by an uninsured, unlicensed driver while in college. Car was six months old. USAA set me a check and found me a replacement within two weeks. Still with them 46 years later.
 

Dave B

Member
Mar 20, 2016
101
242
Alpharetta, GA
Got knocked off the road by an uninsured, unlicensed driver while in college. Car was six months old. USAA set me a check and found me a replacement within two weeks. Still with them 46 years later.

I've found that it's really easy to shut insurance sales people up just by saying "I've got USAA."

Only 26 years in for me, but I wouldn't trade them for another insurance company. (or bank)
 
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Kcharwood

Member
Oct 22, 2016
256
315
Austin, TX
Initial estimate has the repair at just over $1700. There are two cracks in the bumper, so it will need to be replaced.

Looks like there is a fair amount of dis-assembly to get the bumper off as well.

New bumper part looks to be $430.

No word yet on timelines. Need to have it approved by insurance first.
 
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Reactions: dhrivnak

dhu1

Member
Mar 9, 2017
816
610
Berkeley
Initial estimate has the repair at just over $1700. There are two cracks in the bumper, so it will need to be replaced.

Looks like there is a fair amount of dis-assembly to get the bumper off as well.

New bumper part looks to be $430.

No word yet on timelines. Need to have it approved by insurance first.
That's not bad. Yes, most of my work is the labor in disassembling and reassembling things, which is being charged at $125 per hour, so definitely jacks up the total bill. Taking my car in this week since they are getting parts this week. We'll true up the costs once they take everything apart.
 

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