Model 3 refuses to wake up via app

[Pkmmte]

Looks like my car may be more like me than I thought. Ever since the last 2018.28 update, my Model 3 refuses to wake up via the app after 1 hour.

If I open one of the doors, she wakes up perfectly fine in the app, but only within a ~1 hour period. This makes pre-conditioning (and summon, to a certain degree) fairly useless to me. :/

On the bright side, vampire drain is basically gone completely now.

Any way to force wake up the Model 3 without physically opening up a door?

 

[Enginerd]

I've had intermittent wake-up via the app in the past few days. Not sure why.

 

[SigNC]

I've had same issue as well. 28.2

 

[fiatlux]

Same here. Approximately an hour after the latest drive/door open event, the car simply will not wake up before the app times out and reports an error.

On 28.5 and iOS.

 

[CAM#3]

Same...get "vehicle connection error" on first try. Then each time when I hit the try again it wakes up. So hit that retry arrow and maybe that should wake up yours as well. Mine on 26.3 version

 

[brianmeow]

same here on wifi

 

[WileyTheMan]

Same on 26.3. It seems to be an "either-or" thing with vampire drain or having the car more responsive. If that really is the case, I wish Tesla would give you the ability to manage power options like you can in desktop computers. Have the owner decide if vampire drain is worth a more responsive car or not.

 

[Pkmmte]

Same on 26.3. It seems to be an "either-or" thing with vampire drain or having the car more responsive. If that really is the case, I wish Tesla would give you the ability to manage power options like you can in desktop computers. Have the owner decide if vampire drain is worth a more responsive car or not.

I agree, this setting would be nice. There are times during which I want to preserve battery to save a trip to a supercharger, and there are times when I'd rather have pre-conditioning/summon.

This morning would've been a perfect use for summon. I had to move my car to let a family member use the one behind. I could've used my dashcam's live view along with summon so I didn't have to get up from bed and rush to the parking lot.

 

[tread]

Same here, on 28.1. I typically have to let the wake run on the app for 10 or 20 seconds, then force close the app, then it tends to work after that.

 

[miltymoots]

I've had intermittent wake-up via the app in the past few days. Not sure why.

Same... I think Tesla are messing with their servers personally. It was fine before that.

 

[follow.johnny]

I've been also having issues with wake-up via app in the past few days as well.

Software 28.2 / Running iOS 12 beta on iPhone X

Some suggestions/tips to help wake-up:
• Unlock/Lock car
• Toggle On/Off Bluetooth
• Force Close App and reopen

Also depends on long the car has been sleeping for and if it is in a "deep sleep" rather than a shorter sleep period.

 

[israndy]

I am hopeful 32.2 fixes me up. I feared it was my phone so I installed it on a second phone and had the issue with both phones, so it's gotta be the car or Tesla itself.

-Randy

 

[PoitNarf]

Same... I think Tesla are messing with their servers personally. It was fine before that.

I agree, this definitely seems like a server side issue to me. I also noticed problems waking up my Model 3 via the app which started a few days ago. I was on 2018.26.3 when I first noticed the wake up/communication issue and the issue persists with 2018.32.2 which I just updated to yesterday. The fact that this started happening for all of us at the same time with a variety of vehicle software versions and it didn’t start immediately after installing a new update all point a problem on Tesla’s end.

 

[PoitNarf]

There’s also a reddit thread about this problem: Model 3 wake up issue with 28.5 : teslamotors

One of the people in that thread said this:

I had to call Tesla today about something else and there's a message on the service line saying they're having issues with mobile app connectivity. Sounds like a global problem for all Teslas.
​

So it looks like Tesla is aware of the issue and they are working on a fix.

 

[SigNC]

Nice, I'm much happier with everybody in pain and not just me.

 

[tread]

It seems as of today wake up in app is only taking 5 - 10 seconds for me now. Hopefully server issues have been resolved if that was indeed the issue.

 

[israndy]

Yip, me too. No change in the car or the phone, so it must have been the servers this whole time.

-Randy

 

[Pkmmte]

Same here. If anything, it now feels a lot more responsive than before! Now I just need to see if the vampire drain in back too...

 

[CodyKat]

I was having trouble the last few days. It seems to be working now. I'm on 28.3

 

[PoitNarf]

Seems better for me so far as well. Fingers crossed!