Yep, insurance agents (independent or company-affiliated) don't have much discretion on rates. All the big insurers have underwriting software that sets the premium, and there's only a limited range of discounts the agent can offer. My wife and her father are both in the insurance biz, and both lament the downfall of the role underwriters used to play -- real people who considered the risks and could set a rate based on the particular facts. The only real underwriting that goes on these days is for big and non-standard risks. All the retail products are completely automated.