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Model S: podcast problems - 192kbps limit

Discussion in 'Model S' started by pavie, Jul 29, 2017.

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  1. pavie

    pavie New Member

    Joined:
    Oct 11, 2016
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    Location:
    USA
    Tesla S has forever been displaying "failed to connect" errors when attempting to play many popular podcasts. After multiple complaints and upgrade attempts the NAService desk finally confessed that there is an apparent limit of 192kbps on any stream and suggested a "workaround" of using my phone instead (?!?!).

    I am aware of the phone option (and it is what I do with any rental car but is not what one should have to do with a Tesla:) and have been using it when absolutely necessary. However:
    1. Tesla should fess up to the bug (or bad contract with AT&T or whatever the true root cause is)
    2. Should display a real message (e.g. "sorry - this stream is of high quality which we do not support" or "we do not support this podcast/stream," instead of a cryptic "connection error" message
    3. Tesla should NOT recommend the phone workaround. Anybody who has tried accessing an iPhone in the standard holder (lucky if the charger port actually slip in to connect...) knows that it's very awkward and outright dangerous. It might not be so if say CarPlay were supported but that's another story...
    TSLA - please fix this.

    Anybody else got the same response?
     
    • Like x 1
  2. ahkahn

    ahkahn Member

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    Out of curiosity, do you have the Ultra Hi-Fi Sound System (Premium Sound) option? I noticed that they market "High bitrate Streaming" with this option, but have yet to figure out exactly what it means. Maybe you're running up against that limitation?
     
  3. pavie

    pavie New Member

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    No - just the regular audio option.
     
  4. RedP85+

    RedP85+ Member

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    Location:
    Ottawa, Canada
    I have the Premium Sound and get this problem all the time. It is really starting to bug me. Especially because it seems that I have to reboot the computer just to listen to a different podcast that I was listening to just before I got the error on the new podcast.
     
  5. Ciaopec

    Ciaopec Member

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    Location:
    Ohio
    Yes, repeatedly. My service guys said that the streaming service no longer subscribed to many of the streams. An odd answer given the podcast showed as an option. Edit-regular sound option.
     
  6. RedP85+

    RedP85+ Member

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    How to I change to regular sound option?
     
  7. Ciaopec

    Ciaopec Member

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    Sorry, I edited the post to imply that I did not have premium sound; just the regular sound option.
     
  8. ahkahn

    ahkahn Member

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    Location:
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    Not sure how the premium sound is throttled (if at all), but I know they've stated that the premium sound has high bitrate streaming. Perhaps that's what you're running into. I'd think, though, that they would be downgrading the stream rather than blocking it completely.
     

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