Several sites have been gathering data from users for a while. Here's one:
Battery Survey « Plug In America
11% is little on the high side, but 5-10% degradation is not unusual. I have a 2016 Model S 90D with around 27K miles.
My 90% is currently 261 miles. It had 0% degradation until last fall when I charged to 95% after the battery conditioning update. My 90% was 268 miles from when it was new to that point. Later on that same trip I had a leg of about 200 miles with no significant wind and only minor elevation changes, I averaged right around 285 Wh/Mi (which is the EPA rating for the early refresh Model S 90Ds). My miles driven plus miles remaining was 267 when I got to the next supercharger (I started with 90% charge).
I've had no changes since last October.
But battery packs can vary. Some are low degradation and others aren't as lucky. A sudden degradation is usually a sign something is wrong with the pack, but a slow decline to 11% is just an faster aging pack. Some people have seen a sudden drop out of nowhere of 15% or so and once they can convince the service center something is wrong, they usually get the pack replaced under warranty.
But with a used car you didn't know if it had been sudden or slow.