It seems the fire department was concerned when they couldn't find the first responder loop to cut it to disable the 12V battery when the entire front of the car was completely gone starting from the dashboard which took the 12V battery and its first responder loop with it.
Driver identified in fiery Tesla crash
"The challenging situation was made worse by the significant damage caused by collision itself. Diaz said that Tesla vehicles are built to be very safe, with features to help first responders deal with lithium ion batteries that ignite, but in this case emergency crews had no access to the battery's disconnect wires because they were destroyed on impact. This is the first time the department has dealt with this kind of problem, Diaz said, and he commended his department's response to the dangerous situation."
My understanding is:
1) When an collision is detected, the 2 high voltage contactors (1 positive, 1 negative) would prevent the high voltage system from getting out beyond those contactors and keep the high voltage inside the battery pack.
2) Those high voltage contactors are powered by 12V battery so if you double cut the first responder loop, the high voltage system would be prevented from getting out of the battery pack. In this case, there's not 12V supply and the first responder loop has been severed during the collision, so they should consider this step of the procedure is done.
3) Supplemental Restraint System is powered by 12V battery so when you double cut the first responder loop, that would prevent those intact air bags from accidentally exploding while you are working at the scene.
Thus, when the fire department assessed that the 12V power was gone because the whole front of the car together with the 12V battery and its first responder loop, they should check off that step of double cutting the first responder loop instead of voicing concerns that they can't see it to cut it!
Looks like they don't understand why the first responder loop should be cut and for what purpose and if someone else or something else (the collision in this case) does that for them, they would just got caught off guard!