I was scheduled to take delivery of the Model X last Tuesday the 12th. As soon as I walked in the door my specialist let me know that they found a paint defect. She showed me the rear tailgate driver side, it had ridges in the clear coat. They said they could fix it through their authorized body shop, AutoCraft in Austin. I declined as I've used that shop for our first Tesla and they seriously swirled up the paint and it also came back with swirls on the chrome door handles. Plus I didn't want body work on my brand new X!!! I called my detailer and had him come out to survey the car. He found 3 small dents and several scratches, some deep into the paint and chrome trim. My detailer said he could fix the paint defect without paint work and also the scratches, and I trust him as I've used him for many years or many different cars. The Austin Tesla Center refuses to pay him to do the work since he is not "Tesla Authorized". It makes sense to me to just pay my detailer, which should be the same price or cheaper than their "Authorized body shop", but Tesla Austin doesn't see it that way. They forced me to approve them to take the new X to AutoCraft for an estimate of work, they did that and AutoCraft told me they think they could get it out without paint work, but they wouldn't know for sure until they begin work. I refused. Tesla then basically said its AutoCraft or you could just take delivery of your X and fix it yourself. I said that is unacceptable and they need to pay my detailer to fix the issues. They then got back to me after a day and told me they are taking the X to their backup body shop Roger Beasley for an estimate of work. To me this seems to easy to resolve, but they are being real strictlers for some reason on using their "Certified" Body Shops. I could see using them if its actually structural body work involved, but it is not, its just detailing. I had a similar issue on a custom ordered bmw years ago and they wanted to paint the whole right side of the car due to car arriving with deep scratches in the front passenger side door. We settled on them sending me a check for the cost they would have incurred paying a body shop to repair the damage because I would rather live with the scratch then live with a brand new car getting paint work and never being the same and losing resale value on top. In this case I'm not even asking for a check, I'm just asking them to use my detailer that I trust. Another thing is their in house detail team should have caught all of these issues well before they scheduled an appointment with me to take delivery. Have any of you ran into a similar issue? How did you resolve it? I think my next step may need to be calling Corporate Customer Care.