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Model X summon via App but not Key Fob?

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We took delivery of out Model X in September. At first I thought that summon just did not work despite seeing that option in settings. When I would try it via key fob nothing would happen. Yesterday on a whim, I tried the phone app when they fob again did nothing. Phone app works fine. What gives, is there an issue with just my key fob, or is this a known issue?

Thanks
 
I guess they just know that there seems to be more accidental pushes on the X fob it seems - can vouch for that here from our S versus X fobs. To initiate Summon, you would hold the roof button down, easier to do on X fob I guess. Then you have to press front/back to tell it direction though, and don't have to hold it, so much easier (although not THAT easy) to do an accidental Summon.