Model y clicks and pops when I accelerate/slow - axels need lube. Tesla wants $500

[mlkmade]

My model y clicks and pops whenever I accelerate or decelerate.

I've done my research and I've discovered other people had this issue on these forums and I see I needed to get axels re-lubbed to solve this issue.

I saw others got this done for free under warranty. My service center said this considered maintenance and not covered under warrranty and wants to charge me $500.


The clicks and pops are really, really bad.

Is this right? Should I be paying for this?

 

[valfam@hotmail]

I would think if its still under warranty it should be covered. I have never seen anything with drive axles with a maintenance schedule. I understand replacing the drive axle fluid every 100K but not the drive axles.

 

[mlkmade]

I would think if its still under warranty it should be covered. I have never seen anything with drive axles with a maintenance schedule. I understand replacing the drive axle fluid every 100K but not the drive axles.

They said part replacement and lube. So I'm a bit confused.

 

[robjg63]

Part replacement would be a warranty issue then....
I can't talk from any experience, but I gather when you raise a job Tesla creates a worksheet/invoice that often has charges - but Warranty claims get zeroed out.

You need to talk to the service centre again.

 

[mlkmade]

So after further discussion with my advisor, it's lubrication of all front drive and rear drive half shafts, so all 4 axles?

They got the cost down to $313. $196 for diagnosis (which is crazy because I already diagnosed it and he agreed I was right, 1 minute into test drive). Then $60 for 2 corrections in front, and they $0'd out the price for the back corrections.

He explained that in the past this may have been a good will item depending on the SC but Tesla is cracking down on this and trying to hold the SCs to the letter of what's covered under warranty and what is considered maintenance.

He said this problem comes in often and Tesla has targeted it as a specific example of above.

 

[nate704]

I still don't understand.
It SHOULD be all covered under warranty.

Is your car out of warranty?

 

[MrFusion4]

i had this problem, went in to tesla and they fixed it by "tighten half shaft nut due to wear" the noise went away since then and it was under warranty

 

[flixden]

I don't think lubricating axles is listed in the maintenance schedule. And if it isn't, then it doesn't make much sense for the SC to call it a regular maintenance item.
IMO Tesla should cover this.

 

[Jayson]

My model y clicks and pops whenever I accelerate or decelerate.

I've done my research and I've discovered other people had this issue on these forums and I see I needed to get axels re-lubbed to solve this issue.

I saw others got this done for free under warranty. My service center said this considered maintenance and not covered under warrranty and wants to charge me $500.


The clicks and pops are really, really bad.

Is this right? Should I be paying for this?

How many miles are on your car?

 

[TL:DR]

year and mileage would be helpful info

 

[mlkmade]

2021 MY LR, 25k miles, got it new Oct 21.

Said they replaced hardware and lubed.

It may have been covered in first year, per their new policy. That policy wasn't around when I got my car. Oh well I guess.

 

[Eric9610]

sounds like a known failure on the car... If it happens enough it should be a recall.

 

[mlkmade]

The customer service side has really changed since I got my first M3 in 2019. Sheesh

 

[ngng]

i had this problem, went in to tesla and they fixed it by "tighten half shaft nut due to wear" the noise went away since then and it was under warranty

I've never, in my entire life had an axle nut come loose from "wear". Sounds like it was not torqued in the first place.

 

[fiehlsport]

If it were a regular maintenance item, it would be in the maintenance intervals for the car. It isn't. If you have a clicking and popping car under warranty, it should be covered.

Model Y Owner's Manual | Tesla

Determine when you should bring your car to service and learn how to perform daily and monthly checks to ensure optimal performance.

www.tesla.com

In what world is this a regular maintenance item that the customer should foot the bill for??

 

[flixden]

If it were a regular maintenance item, it would be in the maintenance intervals for the car. It isn't. If you have a clicking and popping car under warranty, it should be covered.

Model Y Owner's Manual | Tesla

Determine when you should bring your car to service and learn how to perform daily and monthly checks to ensure optimal performance.

www.tesla.com

In what world is this a regular maintenance item that the customer should foot the bill for??

Yep. Couldn't agree more.

 

[Eric9610]

Sounds like this is related… Known issue with half shafts being pushed on customers even though they know it’s a defective part.

Scathing Report Says Tesla Knew About Flawed Suspension Yet Blamed Customers | Carscoops