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Mr Musk apparently looking into the customer service in UK
- Thread starter Yev000
- Start date
Just spoke to someone in Sales and am told they have had a call this morning regarding communication (lack of) and that it's going to be much better going forward. That call he's discussing ties in with the Elon comment though..
Martinb999
Member
If the backroom work improves, including Tesla's customer services, then I think 90% of the issues we discuss here would be resolved. I'm hopeful that Elon scans through this forum and maybe gets the issues sorted quickly.
Fullerene
Member
Bang on. Having spent far too long on the forums, the top 3 gripes that I pick up on are, being left in the dark by the process, customer service & paintwork. This then causes worry about having to get anything fixed once the car has been purchased.
Everyone else appears to love the car when they get it, I can conclude the car is transformational or has some hypnosis feature on the screen.
If Elon's boffins can send a rocket up and get it to land in separate parts then surely improving the purchase process must be simple. F5, F5...
Pretty much the same as 3 years ago, although you could add panel gaps to the list then.
IMO with the influx of M3’s there’s little to no chance of anything much changing in the comms dept. That being half the problem - there isn’t one.
Only problem I see lack of information.
Parcel tracking software would fix most delivery issues. You can buy a sofa in India and see when it leaves the factory on a moped.... And track that to a 2 hour slot when it arrives to your house from half a year away.
But Tesla dont even want to tell us what ship the car is on.
Parcel tracking software would fix most delivery issues. You can buy a sofa in India and see when it leaves the factory on a moped.... And track that to a 2 hour slot when it arrives to your house from half a year away.
But Tesla dont even want to tell us what ship the car is on.
The silly thing is, they have this information. The guy my lease company speaks to was able to check some internal system and see exactly where my car was at that very moment.
So it's not even like they can't give a tracking system, they just don't want to.
I do. I " happened" to pop into the Service Centre when I was 90% certain I knew exactly which ship my car was on. Watched the Delivery Specialist fire up his laptop and could see over his shoulder. Bingo.
Part of the problem was that there weren't any systems designed to track international deliveries. I don't suppose anything has changed except the volumes.
Mind you, Audi's wasn't much better for my wife's car - that spent 3 weeks in the Spanish port and then arrived in the UK the next day. Her latest car (Audi again) was worse - the tracking app was permanently down.
As the original poster of the tweet to Elon, I can confirm that absolutely nothing has happened as a result of his reply. Not even had an email to apologies, let alone receiving the promised reimbursement for the train tickets.
While that's pretty poor, I think your post made a difference. People are experiencing less wait times for phone calls.
Rooster6655
Active Member
Yes I hear people answer the phone at 2hrs now!
What a joke, still waiting on replies to emails 3 weeks now, they are losing sales and revenue because of this BS
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