busaman
Member
customer service is total crap in the UK Ive now been waiting so long Ive put 10k miles on it and over warranty.
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I've had 2 EVs on order this year, a Kia e-Niro and a Model 3.
On August 14th and 15th I transferred the full balance of the remainder to pay for the car in two parts by BACS, as per their invoice demand to pay in full 7 days before pick up. On August 16th I emailed to get a confirmation that this was received but never got a reply. I also tried to call but the delivery line rang and rang until 17:30 when it dropped the call due to the office being closed. I tried to call West Drayton but that also rang and rang, so I called Bristol to ask if they could give any information. I was told someone would call back later that evening or on Saturday morning. I never heard anything.
Neither company comes out of this smelling of roses...
I did same post got nowhere well without the train part but yehWhile that's pretty poor, I think your post made a difference. People are experiencing less wait times for phone calls.
Based on previous forums, I had no intention of calling Tesla and waiting for hours for a response, but thought I'd give it a try this morning, as things look to be improving.
Just wanted to confirm with Tesla that my Final Payment for my Model 3 had been received, as the website was telling me that my Contract was being prepared and they'd let me know when I could make the final payment. Obviously having paid the balance almost a week ago, this was a little worrying!
The phone was picked up within a minute, they told me my payment had been processed and my car would be ready by the end of the month, despite my Final Invoice stating an Estimated Delivery Date of 19th October.
Came off the phone with a grin worthy of the Cheshire Cat!!!
I would also like to know that. Shall we call the SC where the delivery was opted?Can I ask which phone number you are using?
In my case, I called the number on the Tesla website under 'Contact' which is 0162 845 0660.I would also like to know that. Shall we call the SC where the delivery was opted?
Musk and still no one has got in touch.
So if I call Stockport SC sales I might get through and I might get info?
Hope someone gets in touch soon. Could otherwise be the start of a long drawn out Elongate scandal
So if I call Stockport SC sales I might get through and I might get info?
cheers I will do.There is Elon time (10x slower than forecasted) and then there is TMC time waiting for cars (10x faster)
Phone the main support numbers seems like they are answering phones in less than 10 minutes now
So it looks like I have to sit tight until October and hope that they don't suddenly change the date again. I travel a lot for work and so while I can keep a few days clear if Tesla stick to the window, if they bring it forward at very short notice I can't plan for that. I do not want this farce to repeat itself again.
Maybe arrange with Tesla for a friend to pick up the car in your absence?
Oh. I’m sure I read somewhere you could.They don't allow it. Clearly stated in the order emails and FAQ.