My Delivery Experience - Turned Out Well

[dandrewk]

(posted here from my FB post as many in forum "don't do Facebook")

Overall, just short of perfect. The delivery experience is contactless - once you "accept delivery" in you app, the car populates there and you use it to find and open the car. Inside there are card keys and documents to be signed and a FedEx envelope. Very easy, and worlds different from the dealership experience.

The car itself - no noticeable external defects. I gave it a careful eyeball inspection, and all panels were aligned with even gaps. Even the problematic passenger side tail light was perfect (although I did see another Model Y in the lot that had the issue). No paint issues at all.

Inside - yes the passenger side back seat was slightly out of line. I'm assuming it's an issue with all/most Model Y's. It's barely noticeable (~3 deg), you'd have to look for it to spot it. I'm leaving it alone. The main issue was the one with the steering wheel being slightly off center. Again, barely noticeable (my wife didn't notice until I pointed it out). I also just noticed the front camera is pointed a bit low - dash cam footage reveals small blockage along the bottom of the frame. Service appointment already scheduled for these two issues.

I had the same experience with my Model 3 last November. I'm either very lucky, or my experience mirrors the majority of Tesla buyers, most of whom don't post about it.

So anyway, meet Blue Bayou, pictured here next to his older brother StormTrooper.

 

[JManangan]

(posted here from my FB post as many in forum "don't do Facebook")

Overall, just short of perfect. The delivery experience is contactless - once you "accept delivery" in you app, the car populates there and you use it to find and open the car. Inside there are card keys and documents to be signed and a FedEx envelope. Very easy, and worlds different from the dealership experience.

The car itself - no noticeable external defects. I gave it a careful eyeball inspection, and all panels were aligned with even gaps. Even the problematic passenger side tail light was perfect (although I did see another Model Y in the lot that had the issue). No paint issues at all.

Inside - yes the passenger side back seat was slightly out of line. I'm assuming it's an issue with all/most Model Y's. It's barely noticeable (~3 deg), you'd have to look for it to spot it. I'm leaving it alone. The main issue was the one with the steering wheel being slightly off center. Again, barely noticeable (my wife didn't notice until I pointed it out). I also just noticed the front camera is pointed a bit low - dash cam footage reveals small blockage along the bottom of the frame. Service appointment already scheduled for these two issues.

I had the same experience with my Model 3 last November. I'm either very lucky, or my experience mirrors the majority of Tesla buyers, most of whom don't post about it.

So anyway, meet Blue Bayou, pictured here next to his older brother StormTrooper.

View attachment 551803

Car looks great! I love hearing the positive deliver stories too.

 

[babywasbees]

(posted here from my FB post as many in forum "don't do Facebook")

Overall, just short of perfect. The delivery experience is contactless - once you "accept delivery" in you app, the car populates there and you use it to find and open the car. Inside there are card keys and documents to be signed and a FedEx envelope. Very easy, and worlds different from the dealership experience.

The car itself - no noticeable external defects. I gave it a careful eyeball inspection, and all panels were aligned with even gaps. Even the problematic passenger side tail light was perfect (although I did see another Model Y in the lot that had the issue). No paint issues at all.

Inside - yes the passenger side back seat was slightly out of line. I'm assuming it's an issue with all/most Model Y's. It's barely noticeable (~3 deg), you'd have to look for it to spot it. I'm leaving it alone. The main issue was the one with the steering wheel being slightly off center. Again, barely noticeable (my wife didn't notice until I pointed it out). I also just noticed the front camera is pointed a bit low - dash cam footage reveals small blockage along the bottom of the frame. Service appointment already scheduled for these two issues.

I had the same experience with my Model 3 last November. I'm either very lucky, or my experience mirrors the majority of Tesla buyers, most of whom don't post about it.

So anyway, meet Blue Bayou, pictured here next to his older brother StormTrooper.

View attachment 551803

Glad to hear. Your new Y looks great. I read somewhere that the Ys will generally have lower quality issues due to the way it's built.

 

[gregarian]

Congrats! It looks great! Glad to hear it was a smooth experience. I'm scheduled to pick up Saturday.

 

[tsottile]

Great it gives a little more hope my car will not have any other issues. other then the cracked roof glass .

 

[AZKoby]

best way to find the exterior flaws it to wash it yourself. You'll be up close and personal for long enough to notice.

 

[hcdavis3]

(posted here from my FB post as many in forum "don't do Facebook")

Overall, just short of perfect. The delivery experience is contactless - once you "accept delivery" in you app, the car populates there and you use it to find and open the car. Inside there are card keys and documents to be signed and a FedEx envelope. Very easy, and worlds different from the dealership experience.

The car itself - no noticeable external defects. I gave it a careful eyeball inspection, and all panels were aligned with even gaps. Even the problematic passenger side tail light was perfect (although I did see another Model Y in the lot that had the issue). No paint issues at all.

Inside - yes the passenger side back seat was slightly out of line. I'm assuming it's an issue with all/most Model Y's. It's barely noticeable (~3 deg), you'd have to look for it to spot it. I'm leaving it alone. The main issue was the one with the steering wheel being slightly off center. Again, barely noticeable (my wife didn't notice until I pointed it out). I also just noticed the front camera is pointed a bit low - dash cam footage reveals small blockage along the bottom of the frame. Service appointment already scheduled for these two issues.

I had the same experience with my Model 3 last November. I'm either very lucky, or my experience mirrors the majority of Tesla buyers, most of whom don't post about it.

So anyway, meet Blue Bayou, pictured here next to his older brother StormTrooper.

View attachment 551803

Nice. Is that a stick on plate on your 3? I have one for my new 3 coming Saturday. Custom License Plates. Awesome company.

 

[dsnows]

I took delivery of my Y a week ago. Easy process and no paint or external fitment issues.

 

[chengka]

Does Tesla apply the latest software before delivery?

 

[dandrewk]

Nice. Is that a stick on plate on your 3? I have one for my new 3 coming Saturday. Custom License Plates. Awesome company.

Yes, I will most likely order one for the Model Y once I get my plates.

I'm a bit concerned though. Their website hasn't updated any information about this "pilot program", which is due to expire at the end of the year, and whether or not it will be renewed or made permanent. I can't see why not, but they we're talking about the DMV. I'd be ok if they just let it expire, as long as they don't force us to install the metal ones.

 

[frankvb]

Does Tesla apply the latest software before delivery?

Possibly the latest 'normal' release, but not the latest 'advanced' one. I had an update available a few hours after I changed the update preference to 'advanced'.

 

[dandrewk]

Does Tesla apply the latest software before delivery?

My Model Y had a more recent software version than my Model 3.

 

[StealthP3D]

(posted here from my FB post as many in forum "don't do Facebook")

Overall, just short of perfect. The delivery experience is contactless - once you "accept delivery" in you app, the car populates there and you use it to find and open the car. Inside there are card keys and documents to be signed and a FedEx envelope. Very easy, and worlds different from the dealership experience.

The car itself - no noticeable external defects. I gave it a careful eyeball inspection, and all panels were aligned with even gaps. Even the problematic passenger side tail light was perfect (although I did see another Model Y in the lot that had the issue). No paint issues at all.

Inside - yes the passenger side back seat was slightly out of line. I'm assuming it's an issue with all/most Model Y's. It's barely noticeable (~3 deg), you'd have to look for it to spot it. I'm leaving it alone. The main issue was the one with the steering wheel being slightly off center. Again, barely noticeable (my wife didn't notice until I pointed it out). I also just noticed the front camera is pointed a bit low - dash cam footage reveals small blockage along the bottom of the frame. Service appointment already scheduled for these two issues.

I had the same experience with my Model 3 last November. I'm either very lucky, or my experience mirrors the majority of Tesla buyers, most of whom don't post about it.

So anyway, meet Blue Bayou, pictured here next to his older brother StormTrooper.

View attachment 551803

Dontcha' know, only bad delivery experiences are supposed to be posted for everyone to gawk at. Ordinary people with ordinary delivery experiences are not supposed to say anything!

 

[Solrny]

glad to hear of your good delivery. am hoping ours will go just as well, else i will hate myself and reject it. ours vin is 14xxx, what number vin is yours?

 

[dandrewk]

glad to hear of your good delivery. am hoping ours will go just as well, else i will hate myself and reject it. ours vin is 14xxx, what number vin is yours?

11xxx

 

[Sans-gas]

(posted here from my FB post as many in forum "don't do Facebook")

Overall, just short of perfect. The delivery experience is contactless - once you "accept delivery" in you app, the car populates there and you use it to find and open the car. Inside there are card keys and documents to be signed and a FedEx envelope. Very easy, and worlds different from the dealership experience.

The car itself - no noticeable external defects. I gave it a careful eyeball inspection, and all panels were aligned with even gaps. Even the problematic passenger side tail light was perfect (although I did see another Model Y in the lot that had the issue). No paint issues at all.

Inside - yes the passenger side back seat was slightly out of line. I'm assuming it's an issue with all/most Model Y's. It's barely noticeable (~3 deg), you'd have to look for it to spot it. I'm leaving it alone. The main issue was the one with the steering wheel being slightly off center. Again, barely noticeable (my wife didn't notice until I pointed it out). I also just noticed the front camera is pointed a bit low - dash cam footage reveals small blockage along the bottom of the frame. Service appointment already scheduled for these two issues.

I had the same experience with my Model 3 last November. I'm either very lucky, or my experience mirrors the majority of Tesla buyers, most of whom don't post about it.

So anyway, meet Blue Bayou, pictured here next to his older brother StormTrooper.

View attachment 551803

Very cool seeing both together for comparison.

 

[StealthP3D]

Every time Tesla releases a new Model, there is a slew of media stories about bad QC, mostly minor problems on a few cars but, yes, every car should be perfect in an ideal world. I think the nature of flawless deliveries tending to go unreported contributes to the perception that the issues are more prevalent than they actually are. Both of our Model 3's were delivered at a time when the media was all over the supposed poor QC (May and September 2018) but I inspected a lot of undelivered cars in the lot and couldn't see any obvious panel gap misalignments, paint scratches or drips. Both of our Tesla's were perfect in every way. Yet the impression created by the media is that the problems are rampant.

 

[SamtheClam]

I did NOT have a good delivery experience with my Model Y this week, not even close. This was different from my Model 3 delivery in 12/18, which went well.

My first Model Y was shipped in early June to the Dedham, MA Tesla Office, where it failed its inspection and Tesla's efforts to "rectify" the situation, so I never received that one. The second Model Y was shipped to Paramus, NJ Tesla Office, where it passed inspection but took a long time to get delivered.

First, I was told by my "Delivery Specialist", based in Las Vegas, via email that the car would be delivered last Friday (June 12), but given no time for the delivery. The email said the driver would call me. That never happened.

Tesla contracts with a third-party carrier in situations like mine (delivery to Vermont), and they take a very "hands-off" approach in the process. I was repeatedly told that Tesla was not responsible for the third-party carrier, not could they give me any information regarding who this carrier was, when the car would be delivered, or how I could contact them.

I had to call Tesla-Paramus numerous times on Friday to find out the status of my delivery, and I had to take the day off from work because I had no idea when the car might arrive and I wanted to be home to inspect the car. (I think "Lance", the manager, was tired of me by the end.) I kept being told the car was still in Paramus, and MIGHT be picked up late in the afternoon from NJ for delivery on Saturday.

I called Paramus-Tesla on Saturday and was told the third-party carrier got into an accident before getting my car, but that it would be picked up by another carrier on Saturday afternoon and delivered on Sunday. But I never heard from Tesla or the third-party carrier on Sunday either, and wasted another day.

So I called Paramus-Tesla on Monday and was told it would be picked up that afternoon, and delivered on Tuesday. I was told the third-party carrier would "reach out" (as if that was a huge gesture!) to me to let me know when s/he would arrive. That never happened.

Purely by chance I was home from work on Tuesday afternoon and a gentlemen drove up with my Tesla on his little trailer. He had a hard time communicating in English. He handed me the keys and a form to inspect the vehicle and just drove off, without even saying goodbye.

The car has several issues, including a non-functional front passenger door handle (see photo) and some "form/fit" problems, which meant I had to schedule a Mobile Technician within 5 minutes of receiving the car.

I sent numerous emails to my "Tesla Delivery Specialist", who apparently doesn't work Friday-Monday, and got no help from her during that period (why isn't there someone who backs up the delivery specialist when she is not working?). Nor have I heard from her since. Very frustrating.

For $55 K the car delivery experience should be pleasurable, satisfying, re-assuring, including a car that has passed a very careful quality control inspection (like functioning doors!), etc. Instead it was a week-long struggle to get information and when the car was delivered it had problems. The car drives great and I believe in Tesla. But this was NOT a good show on their part.

 

[MikeFla]

VIN 86xx picked up 6/17

at Tampa, FL SC.

Car looked perfect to me. SC was spotlessly clean and uncrowded despite having many Y's lined up for deliveries scheduled 30 minutes apart. I can't say enough about how pleasant and helpful the delivery people were. All in all a great experience and the 135 mile drive home capped off a perfect day. The car performed flawlessly and was really a thrill to drive.

Good luck to all who are still waiting. I hope your experiences are as good as mine.

 

[bys83]

I had a good experience too if not perfect. I took my delivery at Springfiled, NJ. There were small scratches (they touched it up but looks ugly!) and the alignments were not uniform throughout but according to the rep "within specs". The passenger side mirror was misaligned and the christmas tree connector in the frunk not connected properly. I have a service appointment scheduled for July 1st. Hopefully, they will take care of this. I also found driver seat belt holder at the top (I do not what that is called!) is loose. I have added that to the list too.

Mine is Blue, LR 19 gemini. Will post pics when I get a chance.

This is my first ev and I absolutely love it. The driving is smooth and acceleration is literally out of this world. Its always fun to just look at the rear view mirror after every traffic signal! I hope I continue love driving and this will make me really hard to go for the FSD upgrade package

Even with the "chill" mode and not caring for the efficiency, I have an average of 270 WH/mile after 5 days of moderate (150 miles) driving which I feel is not terrible.

Good luck for those of you are taking delivery and the odds show that you will have a good experience