Hey everyone. I've received so much great input on here, I thought it fair to share my experience. On Wednesday, I picked up my MY LR, solid black exterior, black interior, induction 20" wheels with FSD from the Tyco VA locaiton. VIN 25x. I was, of course, a bit nervous what it would look like and at the same time, excited! We showed up and being a week day, there were not a lot of people there. We walked in, gave my name, and they said they'd get right with us, and showed us to the waiting area. Within five minutes, the advisor came over with all the paperwork. It wasn't contactless, but I preferred that one-on-one engagement. I signed the paperwork (title, odometer reading, etc), and he then went to get the tags and car ready. He made a real attempt to get my actual tags that day, but of course, the DMV system was down. But he also committed to have my tags mailed directly to my house, instead of making me go to the miserable DMV to get them, which was above and beyond. When we finally went out to the car, it was unlocked already, and he left us to go over every inch of it. There was no "you have to accept delivery before you can open it". He understood and was patient with me, as I had an extensive checklist (just over four pages) to go through. He checked in with us every 10-15 minutes, noted the issues with his phone (as did I). I'm picky and realized I have only this chance to document things. Here's what I found (pics included):
- Driver headlight not flush on top
- Front bumper plastic undercarriage has scuffs
- Scuff on driver's side frunk
- Scuff on the driver's door A pillar
- Frunk not flush with the fender on passenger side - you can see it sticking up a bit
- Small amount of paint missing/scuffed on the roof liner, both on the driver and passenger sides
- Roof line panel gap on passenger side, between tailgate and roof liner
- Driver rear tail light misaligned
None of these were dealbreakers. The advisor took the car for about 30 minutes into the shop, and when it came back out, nearly all the scuffs were gone! I was really impressed. The gray plastic scuffs way on the bottom of the bumper he was upfront with me and said that probably couldn't be fixed. I'm going to try that one at home. Honestly it's not a big one for me, as you have to be lying on the ground to really see it. The rear seats were perfect, the wheels looked great, and the interior was flawless. There was one mark on the headliner but I rubbed that one away with my finger. The advisor was great and honest...he was clear that it would never be perfect. And I'm also a reasonable person and never expected perfection. The effort put forth to do all that could be done on the spot really impressed me.
After I got it home, I set up my first service appointment. Originally it was going to be a mobile service, but they said the misalignment requires the lift gate to be adjusted, so it was switched to the service center.
Summary: Terrific experience. The advisor was honest, upfront, and was eager to please. And now that I'm driving this car, I'm just blown away. Very content. Some have stated to not overly worry and ruin the exciting experience by fretting too much. I agree. And I would recommend to be reasonable, kind, and not overly demanding to the advisor - work with them. They're there to help. I wish you all the best of luck with your experiences and I hope to continue to learn from the community.
- Driver headlight not flush on top
- Front bumper plastic undercarriage has scuffs
- Scuff on driver's side frunk
- Scuff on the driver's door A pillar
- Frunk not flush with the fender on passenger side - you can see it sticking up a bit
- Small amount of paint missing/scuffed on the roof liner, both on the driver and passenger sides
- Roof line panel gap on passenger side, between tailgate and roof liner
- Driver rear tail light misaligned
None of these were dealbreakers. The advisor took the car for about 30 minutes into the shop, and when it came back out, nearly all the scuffs were gone! I was really impressed. The gray plastic scuffs way on the bottom of the bumper he was upfront with me and said that probably couldn't be fixed. I'm going to try that one at home. Honestly it's not a big one for me, as you have to be lying on the ground to really see it. The rear seats were perfect, the wheels looked great, and the interior was flawless. There was one mark on the headliner but I rubbed that one away with my finger. The advisor was great and honest...he was clear that it would never be perfect. And I'm also a reasonable person and never expected perfection. The effort put forth to do all that could be done on the spot really impressed me.
After I got it home, I set up my first service appointment. Originally it was going to be a mobile service, but they said the misalignment requires the lift gate to be adjusted, so it was switched to the service center.
Summary: Terrific experience. The advisor was honest, upfront, and was eager to please. And now that I'm driving this car, I'm just blown away. Very content. Some have stated to not overly worry and ruin the exciting experience by fretting too much. I agree. And I would recommend to be reasonable, kind, and not overly demanding to the advisor - work with them. They're there to help. I wish you all the best of luck with your experiences and I hope to continue to learn from the community.
