Just to close this out, Mobile Service came today and got NOA to work. It wasn’t easy tho. The tech (who was awesome!) loaded one map version and it didn’t work. Then he realized there was a newer one, had to download it and load it. Took forever. That originally didn’t work, which led to him calling engineering. They tried to feed him the same only compatible on AP 2.5 crap, which I told him was BS. He was nice enough to call another coworker, who recommended he disconnect the 12-volt battery to force the car off. When it came back in after reconnecting, NAO option was there. All told, took about 1.5 hours.
Few takeaways:
- I can’t say enough on how great the tech was. He spent a long time and went above and beyond to figure it out for me. He also answered all of my random questions about the car, UI, etc.
- The folks who do the scheduling don’t communicate well. I had asked for windshield wiper fluid to be brought since I’m low. Never made it to the work order. Not a big deal, but still annoying.
- The techs/support people don’t get enough information about updates, new features, etc. They have to do their own research and dig through conflicting information and responses from their team. The people supporting and fixing issues with the cars should not be less informed than the customers. Hopefully their internal information sharing will improve over time as it is a big inefficiency currently.