EarlyAdopter
Active Member
Alrighty then. Thanks.
I can only reciprocate in kind. To your original question, our delivery experience on our Model X was very different than yours. It was done indoors in an immaculately clean delivery center with good lighting. The car was spotless. There was only one light scratch in the paint that unfortunately also spanned a piece of chrome trim. Unfortunate because light scratches can be easily buffed out of clear coat on paint, but can't be removed from chrome trim. I mentioned it to the delivery folks and they promptly put in an order for a new chrome piece and scheduled a time for me a couple weeks out to replace it.
No other defects in the paint. I went over it with a fine tooth comb again later at home when I applied Optimum Opticoat paint sealant. Interestingly enough, in the light of my garage and even out in the sun in the driveway I could hardly see the scratch in the chrome trim piece. So I told Tesla they could skip the replacement.
I agree you should have gotten a car in much better condition. Hopefully that delivery center gets their act together. I've found that most people who work for Tesla really care about the mission and their customers and will go out of their way to make things right. If you're not getting the attention you deserve, escalate. But I hope they'll take care of you as a matter of course. Be persistent, but also patient and understanding. They work under immense delivery pressures. Good news is, in the hands of a skilled detailer, scratches and swirls can be taken care of. Press for that if it's not already being provided.
I can only reciprocate in kind. To your original question, our delivery experience on our Model X was very different than yours. It was done indoors in an immaculately clean delivery center with good lighting. The car was spotless. There was only one light scratch in the paint that unfortunately also spanned a piece of chrome trim. Unfortunate because light scratches can be easily buffed out of clear coat on paint, but can't be removed from chrome trim. I mentioned it to the delivery folks and they promptly put in an order for a new chrome piece and scheduled a time for me a couple weeks out to replace it.
No other defects in the paint. I went over it with a fine tooth comb again later at home when I applied Optimum Opticoat paint sealant. Interestingly enough, in the light of my garage and even out in the sun in the driveway I could hardly see the scratch in the chrome trim piece. So I told Tesla they could skip the replacement.
I agree you should have gotten a car in much better condition. Hopefully that delivery center gets their act together. I've found that most people who work for Tesla really care about the mission and their customers and will go out of their way to make things right. If you're not getting the attention you deserve, escalate. But I hope they'll take care of you as a matter of course. Be persistent, but also patient and understanding. They work under immense delivery pressures. Good news is, in the hands of a skilled detailer, scratches and swirls can be taken care of. Press for that if it's not already being provided.