I have (2) Model 3 on order. Or I could just get a Model X for the GF I'm wondering what your delivery experience was like.
Here's how delivery went on an unnamed Luxury auto brand $100K car + with Some German heritage. I'm looking for opinions of what is fair.
I ordered a car, it was delivered 4 months later than expected so I ended up not being able to use two season ski passes as it was delivered in April.
The auto store did not have a proper delivery bay indoors (they said they were working on it) so it was delivered outside while it was snowing and raining in Colorado. I was unable to properly assess the damage to the car, because usually you need to do that either under direct bright sunlight or under very bright lights in an automobile shop or proper delivery center. No on a wet car in a back alley while it was wet and snowing in the dark. I arrived and delivery guys were wiping the muddy car with microfiber which put scratches in EVERY exterior panel and even on the glossy interior trim.
Within 60 seconds of arriving in the back alley (outdoor delivery area, a employee parking space ). I saw a door ding on the passenger side door. Later I saw what looked to be clear coat damage on the hood (luckily it was just adhesive) I was pretty upset at this point because I specifically told the delivery teams NOT TO DETAIL OR BUFF the car because I know the skill set of the ski bums is not up to automotive standards. I have lived in this town for 6 years and knew not to use the local detailers.
The car was detailed and scratched. Because the adhesive from the plastic was not removed it attracted dirt which buffed swirl into the paint.
There was damage to the underside of the car, and I practically did not have enough to get to a filling station.
They kept trying to force the car on me telling me it would take another 4-6 months if I did not take it and any deals would be gone. Apparently they wanted their delivery schedule to improve. Trim was misaligned, doors sqeaked AND THERE WAS A DENT IN THE REAR BUMPER AND THE TIRE WHEEL WELL MOLDING HAD COME DETACHED AS A RESULT OF IMPACT.
How the heck could anyone miss a dent and trim hanging off? It was amateur hour. You could not deliver a car with less care for the car or customer.
I'm 53 and I felt like there were no "adults running the show" there. Apparently the lady manager had no auto experience and had been selling luxury handbags prior. She swept her car across my muddy wet car, not realizing that that would put additional scratches in the paint. Sigh.
I did not want to take delivery of the car, and asked for a replacement because I felt a $100K + car should not come with dents, and scratches over EVERY EXTERIOR PANEL and interior trim, And asked that I be provided with a loaner until a new one could be made. I had sold my car to pay for to one and had no other Vechiles. The store said "We don't have any loaners for you, you'll have to take this one".
Am I out of line asking for an undamaged car? I bought 3 Mercedes and two Audis prior and all were used. This was my first Brand New car. But it came with more damage than a used one, I take great care of my cars my last used Mercedes 1994 E500 (40,000 miles when I got it ) I bought it for $40K and took great care of it , and after putting 75K more miles on it I got $32K for it which (because it was like new looking no door dings or scratches after 17 years of ownership ) I used that money for my down payment on this car.
I was pretty shocked to hear I would be forced to take this car this coming from one of the oldest car companies on the continent , I then said, "Well there is a 30 day return satisfaction guarantee so I guess we can work this out. " I had 3 other states to visit that required me having a car, trips I had put off for 4 months and had to have a car. (Turns out they no longer had this return satisfaction policy , manager girl just let me think that so I would take the car.)
The delivery team even had more than 14 EXTRA days to prep the car and still waited until the last minute.
The car was delivered with even more damage than a demo car, and with no discount offered for the damage. Furthermore they have refused to replace the car! I would think a car company would just make this a demo car or loaner, and give me a new one like Toyota does.
So much for their luxury car brand , very disappointed. I have worked in the car industry myself, working at and Acura dealerships and then at Boch Toyota in Massachussetts where we had to deliver 540 cars a month just to keep the lights on, some months we delivered 1200 cars. I couldn't believe these guys tried to deliver a car without a delivery bay.
I ended up going to their "Detailer" nice guy, but obviously not a place to detail a car in a dusty underground garage full of sand from snow maintance. With the delivery guy and the Detailer I documented on video more damage, but found a lot more later in sunlight with more inspection time.
So much for that brand. Bumper was so bad they had to replace it from the factory, not a dent wizard fix, it's been weeks.
What do you think I should do? Should I take legal action?
And secondly what was your delivery experience with a similarly priced Model X crossover? As this is Tesla relevant because I have two Model 3 on order.
Here's how delivery went on an unnamed Luxury auto brand $100K car + with Some German heritage. I'm looking for opinions of what is fair.
I ordered a car, it was delivered 4 months later than expected so I ended up not being able to use two season ski passes as it was delivered in April.
The auto store did not have a proper delivery bay indoors (they said they were working on it) so it was delivered outside while it was snowing and raining in Colorado. I was unable to properly assess the damage to the car, because usually you need to do that either under direct bright sunlight or under very bright lights in an automobile shop or proper delivery center. No on a wet car in a back alley while it was wet and snowing in the dark. I arrived and delivery guys were wiping the muddy car with microfiber which put scratches in EVERY exterior panel and even on the glossy interior trim.
Within 60 seconds of arriving in the back alley (outdoor delivery area, a employee parking space ). I saw a door ding on the passenger side door. Later I saw what looked to be clear coat damage on the hood (luckily it was just adhesive) I was pretty upset at this point because I specifically told the delivery teams NOT TO DETAIL OR BUFF the car because I know the skill set of the ski bums is not up to automotive standards. I have lived in this town for 6 years and knew not to use the local detailers.
The car was detailed and scratched. Because the adhesive from the plastic was not removed it attracted dirt which buffed swirl into the paint.
There was damage to the underside of the car, and I practically did not have enough to get to a filling station.
They kept trying to force the car on me telling me it would take another 4-6 months if I did not take it and any deals would be gone. Apparently they wanted their delivery schedule to improve. Trim was misaligned, doors sqeaked AND THERE WAS A DENT IN THE REAR BUMPER AND THE TIRE WHEEL WELL MOLDING HAD COME DETACHED AS A RESULT OF IMPACT.
How the heck could anyone miss a dent and trim hanging off? It was amateur hour. You could not deliver a car with less care for the car or customer.
I'm 53 and I felt like there were no "adults running the show" there. Apparently the lady manager had no auto experience and had been selling luxury handbags prior. She swept her car across my muddy wet car, not realizing that that would put additional scratches in the paint. Sigh.
I did not want to take delivery of the car, and asked for a replacement because I felt a $100K + car should not come with dents, and scratches over EVERY EXTERIOR PANEL and interior trim, And asked that I be provided with a loaner until a new one could be made. I had sold my car to pay for to one and had no other Vechiles. The store said "We don't have any loaners for you, you'll have to take this one".
Am I out of line asking for an undamaged car? I bought 3 Mercedes and two Audis prior and all were used. This was my first Brand New car. But it came with more damage than a used one, I take great care of my cars my last used Mercedes 1994 E500 (40,000 miles when I got it ) I bought it for $40K and took great care of it , and after putting 75K more miles on it I got $32K for it which (because it was like new looking no door dings or scratches after 17 years of ownership ) I used that money for my down payment on this car.
I was pretty shocked to hear I would be forced to take this car this coming from one of the oldest car companies on the continent , I then said, "Well there is a 30 day return satisfaction guarantee so I guess we can work this out. " I had 3 other states to visit that required me having a car, trips I had put off for 4 months and had to have a car. (Turns out they no longer had this return satisfaction policy , manager girl just let me think that so I would take the car.)
The delivery team even had more than 14 EXTRA days to prep the car and still waited until the last minute.
The car was delivered with even more damage than a demo car, and with no discount offered for the damage. Furthermore they have refused to replace the car! I would think a car company would just make this a demo car or loaner, and give me a new one like Toyota does.
So much for their luxury car brand , very disappointed. I have worked in the car industry myself, working at and Acura dealerships and then at Boch Toyota in Massachussetts where we had to deliver 540 cars a month just to keep the lights on, some months we delivered 1200 cars. I couldn't believe these guys tried to deliver a car without a delivery bay.
I ended up going to their "Detailer" nice guy, but obviously not a place to detail a car in a dusty underground garage full of sand from snow maintance. With the delivery guy and the Detailer I documented on video more damage, but found a lot more later in sunlight with more inspection time.
So much for that brand. Bumper was so bad they had to replace it from the factory, not a dent wizard fix, it's been weeks.
What do you think I should do? Should I take legal action?
And secondly what was your delivery experience with a similarly priced Model X crossover? As this is Tesla relevant because I have two Model 3 on order.
Last edited:
