New INVENTORY MS 100D condition

[Mike Robinson]

I’ll soon be taking delivery of a new INVENTORY MS 100D with 9100 miles. I got a nice discount for the miles and I still get the federal tax credit. The photos they sent me show what appears to be cosmetic damage. How flexible should I expect Tesla to be regarding cosmetic condition of the car? What is reasonable for me to accept?

Thanks!

 

[OPRCE]

If it's on the paintwork I would insist they fix it. If it is like a scuffed plastic sill let it slide.

 

[LoveEV]

Was this a showroom car or ex demo? Regardless they should fix any damage if they classify it as inventory and not CPO

 

[OPRCE]

Was this a showroom car or ex demo?
Mine was "showroom" with 27km straight off the boat, with a discount, in immaculate condition.

Regardless they should fix any damage if they classify it as inventory and not CPO
Yes, if CPO that would be a different story.

 

[Mike Robinson]

Was this a showroom car or ex demo? Regardless they should fix any damage if they classify it as inventory and not CPO

It’s a demo car I think. They’re selling it as a “new” car, it CPO.

 

[Mike Robinson]

Sorry, typo, it’s NOT a CPO car.

 

[LoveEV]

selling it as a “new” car

That’s high mileage for a new car something doesnt by sound right. New inventory only Have 50-100 miles on them

 

[s1rk]

I bought an inventory S100D with 2600 miles on it in September and the car had a couple of paint chips on it. After some back and forth with the manager, they agreed to fix it but I never got a follow up. After some thought, I figured the chips were hard to spot since they were so small that I just ended up letting it go. I'm sure that you would be able to get them to fix it but you will have to keep pushing the fact that they consider it "new" even though it is an inventory. My delivery specialist kept saying, "that's why you got a discount, it's because of the miles and some cosmetics issues" but I just reminded them that the advisor told me the car was "immaculate" through a text message and that I'd gladly would have paid for a new car if it weren't for the wait time.

 

[GeorgeSymonds]

That’s high mileage for a new car something doesnt by sound right. New inventory only Have 50-100 miles on them

No, any car only owned by Tesla is sold as ‘new inventory’ including demo cars and loan cars. With that many miles I suspect this has been a loan car.

Damage should be repaired, scuffs accepted, the discount reflects the need to be a little bit accommodating

 

[LoveEV]

With that many miles I suspect this has been a loan car.

yup shouldn't be sold as new inventory at all.

 

[PhilDavid]

I’ll soon be taking delivery of a new INVENTORY MS 100D with 9100 miles. I got a nice discount for the miles and I still get the federal tax credit. The photos they sent me show what appears to be cosmetic damage. How flexible should I expect Tesla to be regarding cosmetic condition of the car? What is reasonable for me to accept?

Thanks!

Here's my recommendation for how to handle this...

• If you see something but it does not bother you, let it slide.
• If it does bother you, insist they fix it.
• Basically this is your car and your call regardless of anything Tesla or someone on this forum may tell you.

You are receiving a discount for the miles and months in use but it does not necessarily mean you should accept a damaged car so don't let anyone convince you to accept a car with damage you are not comfortable with.

 

[Mike Robinson]

Here's my recommendation for how to handle this...

• If you see something but it does not bother you, let it slide.
• If it does bother you, insist they fix it.
• Basically this is your car and your call regardless of anything Tesla or someone on this forum may tell you.

You are receiving a discount for the miles and months in use but it does not necessarily mean you should accept a damaged car so don't let anyone convince you to accept a car with damage you are not comfortable with.

Thanks!

 

[Mike Robinson]

That’s high mileage for a new car something doesnt by sound right. New inventory only Have 50-100 miles on them

They’re selling it as a new car because it’s never been sold before. It’s been used as a loaner I think.

 

[LoveEV]

loaner

I understand the technicality they are using but loaners can be abused a bit, I hope the condition is good inside and that you are happy ? They should really fix up paintwork as a good will gesture

 

[Mike Robinson]

I bought an inventory S100D with 2600 miles on it in September and the car had a couple of paint chips on it. After some back and forth with the manager, they agreed to fix it but I never got a follow up. After some thought, I figured the chips were hard to spot since they were so small that I just ended up letting it go. I'm sure that you would be able to get them to fix it but you will have to keep pushing the fact that they consider it "new" even though it is an inventory. My delivery specialist kept saying, "that's why you got a discount, it's because of the miles and some cosmetics issues" but I just reminded them that the advisor told me the car was "immaculate" through a text message and that I'd gladly would have paid for a new car if it weren't for the wait time.

Thanks. One has a lot more mikes than yours. I’m getting

I bought an inventory S100D with 2600 miles on it in September and the car had a couple of paint chips on it. After some back and forth with the manager, they agreed to fix it but I never got a follow up. After some thought, I figured the chips were hard to spot since they were so small that I just ended up letting it go. I'm sure that you would be able to get them to fix it but you will have to keep pushing the fact that they consider it "new" even though it is an inventory. My delivery specialist kept saying, "that's why you got a discount, it's because of the miles and some cosmetics issues" but I just reminded them that the advisor told me the car was "immaculate" through a text message and that I'd gladly would have paid for a new car if it weren't for the wait time.

Thanks! The car I’m buying has 9,100 miles and I’m getting $18,500 off the price. That’s a big discount, but it’s also a lot of miles. I tried to get permission for a friend of mine to take a look at the car in AZ before I pay $1,500 for shipping to Atlanta, but a Tesla would not allow it. The photos they sent me appear to show some damage, but the sales guy insists I’m seeing reflections from the pavement. I’m a little concerned. Worst case, I reject it an select another inventory car, but that would mean $1,500 totally wasted

 

[PhilDavid]

Thanks. One has a lot more mikes than yours. I’m getting

Thanks! The car I’m buying has 9,100 miles and I’m getting $18,500 off the price. That’s a big discount, but it’s also a lot of miles. I tried to get permission for a friend of mine to take a look at the car in AZ before I pay $1,500 for shipping to Atlanta, but a Tesla would not allow it. The photos they sent me appear to show some damage, but the sales guy insists I’m seeing reflections from the pavement. I’m a little concerned. Worst case, I reject it an select another inventory car, but that would mean $1,500 totally wasted

I hope it all works out for you. If the car has been in use for 9 months and has $9,100 miles that accounts for the $18K discount in its entirety so don't let them tell you that discount is for damage to the car.

Imagine all the hassles and uncertainty Tesla can avoid for themselves and their customers if they implemented some quality standards for all cars they sell both inventory and CPO if they do some light refurbishing. The OP can then pick up his car in peace and Tesla can sell the car in peace without the possibility of it being rejected by the customer.

 

[shirosan]

I hope it all works out for you. If the car has been in use for 9 months and has $9,100 miles that accounts for the $18K discount in its entirety so don't let them tell you that discount is for damage to the car.

Imagine all the hassles and uncertainty Tesla can avoid for themselves and their customers if they implemented some quality standards for all cars they sell both inventory and CPO if they do some light refurbishing. The OP can then pick up his car in peace and Tesla can sell the car in peace without the possibility of it being rejected by the customer.

Well said. I will be picking up a new inventory Tesla MS100D with ~2,300 miles next week. I'd be curious to see the condition as well. Thanks for the input. I'm sure it will help other members buying inventory vehicles as well.