New Loaner Policy

[NoSoup4U!]

You’re getting a loaner? Wow! Be happy! I got Uber vouchers! Guess what my preference would have been.

 

[passhard]

You’re getting a loaner? Wow! Be happy! I got Uber vouchers! Guess what my preference would have been.

How do you Uber away for a weekend road trip?

 

[Roys3]

I live 6 hrs drive away from the service center. Just scheduled my first service. They better provide a decent way for me to get back home!

 

[eevee-fan]

Co-worker bought a Model 3 and brought it back for body defect. Was offered option of Model 3 or Uber. They chose Uber, so was able to take advantage of true full self driving to/from work.

 

[eevee-fan]

How do you Uber away for a weekend road trip?

Yeah, depends if there is a limit, it would be awesome to visit attractions in neighboring states while enjoying true "full self driving".

 

[rjdoc74]

Co-worker bought a Model 3 and brought it back for body defect. Was offered option of Model 3 or Uber. They chose Uber, so was able to take advantage of true full self driving to/from work.

please remember that credit is limited to $100/day usually and expires quickly when you pick up your car. Plus you s can’t use the credit to tip the driver. That gets billed to your credit card

 

[ewoodrick]

I live 6 hrs drive away from the service center. Just scheduled my first service. They better provide a decent way for me to get back home!

You may want to have options in mind. You may not be given any/many options.

 

[Ruffles]

In Portland. Dropped my X off this morning and got my choice of an X or an S loaner. I've always gotten a loaner and 99% of the time it is a Tesla. I did get a Chrysler 300 once lol. That just reminded me how much I love Tesla.

 

[mbp11]

aesculus, I also decline the loaner or the Uber credits. I have a backup car that I am fortunate to own (a 4 wheel drive hybrid) and I hope the loaner will go to someone else who needs it.

Mike P

 

[Roys3]

You may want to have options in mind. You may not be given any/many options.

6 hrs drive one way, 6 hrs drive back, same day. That's my only option.
Same thing again when the car is ready...

 

[Roys3]

In Portland. Dropped my X off this morning and got my choice of an X or an S loaner. I've always gotten a loaner and 99% of the time it is a Tesla. I did get a Chrysler 300 once lol. That just reminded me how much I love Tesla.

Good to know! My Service Center is Portland, OR.

 

[mbp11]

Roys3, you deserve a loaner!

 

[Roys3]

Roys3, you deserve a loaner!

Thanks for your vote of confidence. I don't know what I deserve or not. It's my first new car.
I do know - that if I were them, I'd give me one!

 

[edwinlincoln]

I still get mobile service so I've been using that - it works OK but has gone downhill over the years (went from practically next day appointments despite being 2.5 hours away from closest SC to appointments 2 weeks out despite now having a SC 1 hour away..)

Are you guys going to the service center by choice or is mobile service not available in the area?

Nowadays, when I'm selling my old Tesla's and someone asks me about the ownership experience, I tell them "it sucks" even if it means losing them as a potential buyer. I don't want to rope in anyone who's not willing to endure a holier-than-thou car company who actually offers inferior customer service than traditional manufacturers.

I guess I am just a glutton to punishment.

 

[HrvatskaEV]

What if there are no service centres in my country? I could get my car serviced in Austria but wouldn't be too happy driving up, taking a bus down then back up and on top of that being stuck taking Ubers for a week. Would I still get a loaner? (Live in Croatia, so still EU)

 

[KerryOH]

The "new" policy went into effect about a year ago. Dependent on the Service Center, you can get a range from a car to Uber credits to nothing.

For example, Paramus NJ SC gives you $200 Uber credit for anything less than 48 hours. You will get a loaner for 48 and more.

 

[LittleRocker]

Yesterday, I drove two hours to Memphis SC for service. Got a P90 loaner and great service all in one visit. In and out in 3 hours. Usually I use mobile service. Both are great in my area.