cmalinowski
Member
We are in similar situation. We were a day away from picking up and got a call about damage to the glass roof. Person said they ordered the part. I asked how long and they said "We'll try to keep you updated." Try? I was not at my most pleasant after that. I feel a little bad at how I treated the person, but I was frustrated. Granted, we had really good experience with the folks there up until that point.Intended on picking up my new vehicle this morning at the Tampa delivery center. After reading this forum for months I prayed I would not join the masses who have had brutal experiences with undermanned and undertrained crews. But as I was driving to accept my inventory vehicle (less than 50 Miles). I got an email saying there was bumper damage from the transport truck and would need to be rescheduled for “sometime in Mid Oct”. Very disappointing and completely unprofessional. I may be out on Tesla before I was technically in.
My wife is expecting a sit-in-the-car-and-go-over-everything experience when we pick up the car. This is certainly a premium purchase for us and we expect a premium experience. I'm not indifferent, but I don't need quite as much "show me" time as she wants. I have this feeling she is going to be both disappointed and grumpy come pick-up time from the sounds of it.
Good luck.
Chris