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New "Universal Wall Connector" doesn't charge the Rivian.
- Thread starter asimo3089
- Start date
So far so good on my TUWC. I havent had any charging issues yet. I have only used it to charge twice so far as I just installed yesterday. One thing that might be different is I havent used the NACS connector to charge. Not sure if that would matter. I've only used the built in J1772 adapter.
Nice, this will be my backup plan in case Telsa doesn't come through with a fix... I am outside the return period as it was installed.
Like outside of the 30 day return period? Or you are outside because it was installed? Definitely considering returning mine. I am within 30 days, I can return, right?
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How would you know you have a problem with the device without installing it and attempting to use it?
I hear ya... Trying to get any emails back from Tesla has been a pain. Complete radio silence. Starting to question getting this charger, and even my plan to swap out my wife's car for a Tesla with this slow customer service.
cdub
OG 2011 Leaf / 2023 Model Y LR
Well I just received the Lectron Tesla to J1772 adapter and of course it started charging IMMEDIATELY. It's definitely the new wall charger adapter and not my car.
Good to hear that model works as well! Thanks for sharing that.
I ordered this same adapter to hopefully use at Tesla Destination chargers that still only have the NACS plug. Hopefully they dont have a widespread issue with these new Universal Wall Connectors since Hilton is apparently installing 20k of them. Having a CCS car, this is an important option for me for road trips with overnight stays.
cdub
OG 2011 Leaf / 2023 Model Y LR
I'm sure it'll get sorted soon. Either an adapter replacement or a firmware update
Agreed. Finally got a response back from support with some basic troubleshooting steps (that didn't help), a start at least.
cdub
OG 2011 Leaf / 2023 Model Y LR
They just got back to me, thanked me for the info, and asked for my shipping address. Maybe this means I'm getting a new unit or adapter?
If it's a new adapter how the heck am I going to swap it out as it locks to both the unit and the cable? I guess there's a way
There needs to be some mechanism to replace the adapter as it certainly could become damaged. Perhaps there's a command for this when you connect to the unit's internal access point?
You can detach it from the NACs connector by covering the latch point on the NACs handle with thick tape before insertion. I do not recommend it but it does work.
Awesome! Glad you are getting a replacement! I was really hoping it would be a software fix, but hey as long as it gets fixed.
cdub
OG 2011 Leaf / 2023 Model Y LR
They actually haven't shipped anything yet and they asked me to do more tests which all haven't done jack. Who knows.
I would not be so sure, given their history.
The V2 wall connectors were great, and many people used them for circuit sharing. Tesla replaced those with the new V3 wall connectors, which listed circuit sharing in the manual, except the actual units DIDN'T DO IT! It took them over a year to write the firmware update to enable circuit sharing.
And when the Model 3 came out, it couldn't use Tesla's CHAdeMO adapter. It took them over a year to write the software to enable that!
So they have a history of taking a really long time to correct missing functions on new products.
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