I've owned a 2012 Model S since May of 2016. I have to say that the service back then was on par with or better than any other car service that I've had. Yes this was the most expensive car I've ever owned, but prior treatment while in service and functions of the car made it all worth while.
Recently my car failed from the common failed drivers door handle and the frozen touch screen. I used the app to schedule a service like normal. Since my car is still under warranty I expected to just drop my car off and pick up the loaner car a always. Well this time I was advise if I receive a voucher for Uber. Wait, "what!" I advised the service department that Uber would not work in my situation do to job and having to make multiple stops. So now I'm at a crossroad trying to figure out the most efficient way to get my car repaired under warranty. Do I take days off work or hope that they can repair problems over the weekend?
I'm wondering what others are doing about this situation.
I use to think that I'd be in the Tesla family for life, but this is a deal breaker.
Make a complaint to the Better Business Bureau and your State Attorney General.
Depending upon all the issues that you're having you might want to make a complaint to:
Tesla Warranty Page 13 through 15
Dispute Resolution Through the National Center for Dispute Settlement (NCDS)
In the event that an amicable settlement is not reached, Tesla offers an optional dispute
settlement program through:
NATIONAL CENTER FOR DISPUTE SETTLEMENT (“NCDS”)
P.O. Box 526
Mt. Clemens, MI 48046
1-866-629-3204
This dispute settlement program administered by NCDS is free of charge to you and is conducted by local NCDS professionals who are trained and experienced in mediation and arbitration.
NCDS resolves disputes involving this New Vehicle Limited Warranty which arise during the applicable warranty period specified in this New Vehicle Limited Warranty.
Contact the law office of Edward Chen. He has a class-action lawsuit for the range issue. Perhaps he'll look at other issues. Edward Chen (949) 287-4278.
I agree with you 100% on every single point that you've made. I never thought I'd change my mind about Tesla. I never imagined ever buying any other vehicle other than a Tesla for the rest of my life. Now, I can't imagine ever buying another Tesla again. My plans to buy a Tesla semi and Tesla truck are off the table.
Tesla tried to charge me $189 for "education" to explain why I lost 50-miles of range almost overnight. Tesla service centers are all corporate-owned, but they operate as if they are independent businesses. The Seattle service center won't allow an owner to call them. You can only use the app and go in person. They threaten that your warranty will be void if you don't complete part replacements. They are independently operating as rogue cowboys.
Tesla cannot unilaterally change the terms after agreeing to them. Tesla announced, by email to owners, that the Tesla Warranty would include loaners.
Here is an article announcing Tesla's new warranty that includes loaners. This smart change was made to stimulate sales and it did. The unlimited battery warranty and the loaner warranty made me trust Tesla and caused me to buy a Tesla. If the unlimited warranty hadn't been announced, and loaners weren't included, I wouldn't have purchased a Tesla.
Model S
Tesla Announces Unlimited Mileage Battery Warranty
Tesla Announces Unlimited Mileage Battery Warranty
By Teslarati Network
Posted on April 26, 2013
“Better yet, Tesla also announced a service loaner program in which if an owner’s Model S needs to go in for service, the company will deliver a fully decked out Model S as a loaner until the original is repaired."
“Tesla Model S Warranty
• Fully loaded Model S Performance 85 cars or Tesla Roadsters as loaners
• Tesla will seamlessly valet the loaner cars to your location
• $600 annual service now optional with no effect on warranty
• Unconditional warranty for Model S battery, even for user error”