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No Power Flow in Tesla App
- Thread starter SD2020
- Start date
gcsutton
Member
Mine did exactly the same. I reset the gateway through the web interface by stopping then starting. That fixed it.
Called Tesla and they said exactly what you said. They claimed there was no space in my power box to install the powerblaster so they just skipped it and didn't even tell me at the end of the job. Very bad service!
The power blaster device is the one that shows the "flows", so if they say they didnt install one, then you wont have that, unfortunately. I would try what was posted anyway though... it wouldnt be that strange for tesla to tell you they didnt install it, when they in fact did.
Yes I am just frustrated that the crew should at least have told me this when they are done instead of telling me everything was ok. It is a "nice to have" but not must-have feature. I am just disappointed about their service.
I recall this thread - San Diego SDG&E users, are you getting home consumption in your mobile app? - where at least one person suggested Tesla claimed SDG&E did not allow powerblasters.
As seen in that thread, there was some question about whether that was accurate, but just something else to consider - that Tesla might think they weren't allowed to install them.
As seen in that thread, there was some question about whether that was accurate, but just something else to consider - that Tesla might think they weren't allowed to install them.
I saw this in another thread (power blaster /neurio?) too where Tesla cited City of San Diego as the problem that they can't install power blaster. Strange but maybe it's true? You get different answers when calling Tesla and it's hard to find someone who really understand the situation
I think I remember that you had powerwalls, correct? In the case of an install with powerwalls the TEG sends the power flow data to the app. The powerblaster is only for solar only installs, since they don’t have a TEG.
Tesla's reply: "Thank you for your email. The energy generated is all the app will display. The other features of seeing the power used is a function of the Powerwall. We do not display power used in the app without an active Powerwall currently." Not sure whether this is true or they just want to shut me up.
Its not true (well, thats a strong statement.. lets say they are not giving you the entire picture). There are plenty of people, many on this very board, who have no powerwalls and see power flow in the app. There are others who (like me) did not see power flow in the app until I got powerwalls.
The reason you dont see it is because they didnt install a device called a "powerblaster". the question is, why didnt they tell you they didnt install it, and what was the reason for that? I would push them to come back and install it, but know they may not do that.
I would recommend being "politely insistent", especially if you have not paid for the system in full yet, saying that you expected the power flows in the app, and are aware that you need a device called a power blaster installed, and that does not require powerwalls to work.
I also would be contacting your advisor or the energy support line if you can, vs email where its fairly easy to get ignored.
good luck! Let us know how it comes out.
Thank you for your suggestion. I spoke to different people at Tesla on the phone. One said it was because there was no space in my box. The other one said it's a city of San Diego regulation. The first one could be true. The Tesla energy adviser is not very helpful either and is the person who wrote me the reply above. It's hard to find him by phone and he never pick up recently. And my first Tesla adviser just ghosted me and disppeared before this one took over. It is a really poor service and completely erased my good impression about Tesla as a company.
Getting a powerwall ( through tesla or anyone else) will completely "fix" this issue for you. I think it was mentioned up thread, but the powerwall gateway ("Tesla Energy Gateway or TEG), does its own energy reporting etc, so you will see everything once you get a powerwall (and its associated gateway).