UltralightBeam
Member
Yep.. Seeing this today.. On all browsers too. Was confirmed as well prior to Jan 1st.
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My car continues to say I have (and give me) standard connectivity even though I picked it up last weekend as a brand new model 3 long range AWD -- which is supposed to come with a year of premium for free. I have spoken with support about it and they have opened a ticket with the "accounts" team but no resolution yet after four days.
Well my rep didn’t seem to know about it and said on there side it showed active.For those of you voicing the concern, have you verified that your premium connectivity features (e.g. satellite map, traffic overlay, video streaming, etc.) are in fact still operating?
My premium features are all operating as before, despite standard connectivity now showing in settings.
I'd also imagine Tesla are well aware of the issue and would be the most eager to address (likely on their back-end) in order to commence the collection of their ROI sooner than later.
In the mean time, I'll continue to enjoy my extended 1-year free premium connectivity, until Tesla officially begins to collect.
Front-line reps are often more in the dark than the rest of the netizens.Well my rep didn’t seem to know about it and said on there side it showed active.
Good point but if the switch flips and people start losing that connection people will be pissed. But again on this front I give them a little wiggle room as it’s the first time them doing. However you think the would have been ready for this as it has been coming for a year and for the last few months they have been talking g about it. However it did happen at the busiest time for Tesla. And on a holiday. So I’m sure they will sort it.Front-line reps are often more in the dark than the rest of the netizens.
That said, If I were Tesla, I wouldn't openly confess to own incompetence in managing back-end data and software development. Instead sort out the issue quietly and swiftly then shout out a press release stating, "Enjoy your additional month of free Premium Connectivity on us, while we finalize the deployment of Premium Subscription."
Clearly many of us are 'activated', just haven't been properly reflected in settings visible to the owners.
I lost my Premium, despite paying well in advance. It is very annoying.
I lost my Premium, despite paying well in advance. It is very annoying.
Have you actually paid, ie. card has been charged, or did you just sign-up well in advance?
Have you actually paid, ie. card has been charged, or did you just sign-up well in advance?
The day/hour the email came out, I jumped in and paid for premium connectivity.
@MP3Mike s point is that, we have "entered our information and authorized tesla to charge our account", but unless they have actually BILLED your credit card, we have not "paid" yet.The day/hour the email came out, I jumped in and paid for premium connectivity. As of this afternoon around 3pm PST, I no longer have premium connectivity. Checked my account, and I see the same error message as mentioned by others. WTF Tesla.