TroyOrPhyllis
Member
Shawn, it there a link for that?Hi Jlochner,
Please read this...
Tesla stopped supplying 12V power to the aux pin of the 7 way - Fixed!!!
Take it to your service center or show it to the mobile technician....
Shawn
You can install our site as a web app on your iOS device by utilizing the Add to Home Screen feature in Safari. Please see this thread for more details on this.
Note: This feature may not be available in some browsers.
Shawn, it there a link for that?Hi Jlochner,
Please read this...
Tesla stopped supplying 12V power to the aux pin of the 7 way - Fixed!!!
Take it to your service center or show it to the mobile technician....
Shawn
It's easy to say 'Tesla are the greatest' and 'you'll always buy another Tesla' but recently I drove a Hyundai Kona Electric, and though not nearly as good as a M3, wow Tesla competitors are making great strides. I actually considered the Kona because I yearn for the Hyundai service/support that doesn't come with a Tesla vehicle.
The point is - legacy manufacturers are finally starting to listen and will have compelling vehicles...one day. I seriously love Tesla, and they will always be ahead, but what happens in 5+ years when one of these giants comes out with an actual Tesla competitor? Which, by the way, is Tesla's whole mission so they aren't even going to play defensive on this.
The market wants more EV variety, Tesla itself wants more variety (and competition), so logically many of us will be driving non Tesla EVs one day. When I bought my MS, there was no other alternative, but that is changing. Just reeeaally slowly.
My two cents on this, copied from another thread:
It is absolutely a problem and it will absolutely come to bite them in the rear as soon as other EVs close the technology gap.
My girlfriend and I have been trying to purchase a car for months now and it's been such a mess. The problems all began when she ordered a mid range only to have Tesla discontinue that line of cars without warning just a few hours later. They not only stopped taking orders, but they decided they weren't going to make cars for the people who had already ordered them. From there, we got linked to a bad sales adviser, who despite good intentions, consistently gave awful and misinformed advice. I won't go into details on everything that has happened.
Now that I have had the displeasure of dealing with multiple facets of the service side of this company, I am convinced that a large part of the problem has to do with the organizational structure. The people who you meet face to face in the Tesla stores have little actual decision making power. These are the people who know you, who have worked with you, who know your story. The decision-making structure is centralized, and so every decision of any consequence gets sent up the chain of command, until ultimately it reaches someone who doesn't know you, has never talked to you, and makes no effort to discuss the situation with the customer. It is a very impersonal and frustrating experience.
You, as the customer, cannot reach anyone with any authority. Online service chats, phone calls, emails...you talk to someone with no information and no authority, who then tells you they will escalate your situation to management and that you will hear back in a few days. Most of the time you do not hear back. Certainly, management does not make any effort to talk to you about the issue at hand. Contrast this to a typical car dealer where all of the decision making power is usually contained within the building. You can go to the manager and look him in the eye and know that he heard you.
Just today I got an email response to a very important question that I had sent a full week ago, only they answered the wrong question. It's clear no one made any effort to actually look into the situation. The poor employee who sent me the email response was, of course, just a messenger, as the actual substance of the response was generated elsewhere. It wasn't his fault, it wasn't his responsibility, and that's the problem.
The decisionmakers in this company exist in a bubble. The poor people on the front lines who have to hear us complaining can do nothing about it. And it's frustrating for everybody.
I totally agree with SJV Commish. I have had my model 3 for exactly three months, and for all of those ownership months customer service has been lousy, across the board: mobile service, service center and online store. Absolutely not what you would expect from a luxury car manufacturer: higher price=higher service. I won't bother itemizing my list of complaints because most all of them are already documented in the various posts of this thread.What's up with the horrible customer service. Tesla does not reply to emails and you cannot reach anyone by phone including the SC
What's up with the horrible customer service. Tesla does not reply to emails and you cannot reach anyone by phone including the SC
Ya... i was extremely frustrated at time of purchase through to and following pick up... fortunately no car issues since, but Tesla (lack of) customer service definitely pissed me off multiple times. They do need to get their act togetherThe way this company is currently being run is wrong, short sighted, and unbelievably arrogant.
Ya... i was extremely frustrated at time of purchase through to and following pick up... fortunately no car issues since, but Tesla (lack of) customer service definitely pissed me off multiple times. They do need to get their act together
Long ago, they did and there was this: Creating the World’s Best Service and Warranty Program (from 2013)Did Tesla every have loaner cars? My SC (Dublin, CA) has some one, but on the 2 times I have gone in they are all in use. Been this way for a while so i don't think it is just a Model 3 issue. FWIW, our BMW dealer is the same way, you never get a loaner there.
A small # of them might just be shills (there's a shill on one EV forum I'm on). But, The psychology of fanboys, explained by a professional | GamesRadar+ which I've pointed to a few times before kinda explains things.Every single Tesla owners was a ‘fanboy’ to begin with.
Otherwise, we’d not become an owner.
Having said that, there exists in population a certain type of people, for unknown reasons, refused to acknowledge the obvious and keep on praising/defending their beloved idol/business.
I’ve seen more than a few cases, be it automobile or audio, throughout my lifetime and I just can’t fathom/understand how they can reasonably defend such behavior/practice.
My two cents on this, copied from another thread:
It is absolutely a problem and it will absolutely come to bite them in the rear as soon as other EVs close the technology gap.
My girlfriend and I have been trying to purchase a car for months now and it's been such a mess. The problems all began when she ordered a mid range only to have Tesla discontinue that line of cars without warning just a few hours later. They not only stopped taking orders, but they decided they weren't going to make cars for the people who had already ordered them. From there, we got linked to a bad sales adviser, who despite good intentions, consistently gave awful and misinformed advice. I won't go into details on everything that has happened.
Now that I have had the displeasure of dealing with multiple facets of the service side of this company, I am convinced that a large part of the problem has to do with the organizational structure. The people who you meet face to face in the Tesla stores have little actual decision making power. These are the people who know you, who have worked with you, who know your story. The decision-making structure is centralized, and so every decision of any consequence gets sent up the chain of command, until ultimately it reaches someone who doesn't know you, has never talked to you, and makes no effort to discuss the situation with the customer. It is a very impersonal and frustrating experience.
You, as the customer, cannot reach anyone with any authority. Online service chats, phone calls, emails...you talk to someone with no information and no authority, who then tells you they will escalate your situation to management and that you will hear back in a few days. Most of the time you do not hear back. Certainly, management does not make any effort to talk to you about the issue at hand. Contrast this to a typical car dealer where all of the decision making power is usually contained within the building. You can go to the manager and look him in the eye and know that he heard you.
Just today I got an email response to a very important question that I had sent a full week ago, only they answered the wrong question. It's clear no one made any effort to actually look into the situation. The poor employee who sent me the email response was, of course, just a messenger, as the actual substance of the response was generated elsewhere. It wasn't his fault, it wasn't his responsibility, and that's the problem.
The decisionmakers in this company exist in a bubble. The poor people on the front lines who have to hear us complaining can do nothing about it. And it's frustrating for everybody.
My car is AGAIN in for service and the experience is a nightmare. At the latest, the day my oldest graduates from high school and we are down to two kids in the house, I'm getting rid of the X and getting an Etron. I hate my Tesla and if I didn't need the minivan aspects of the X, I'd have eaten the loss already. As it is, I'm test driving an Etron later this week.So your premise is Tesla can treat it's existing customers however it wants because people will keep buying their product regardless...??? Yikes... The list of failed companies is littered with examples of ones who couldn't provide even the most basic of customer service. As someone that's been called a fanboy a lot around here over the years, your post is just wow...
If the anti-Tesla interests were smart, they'd interview existing owners and write about the absolutely non-existent customer service which would do more damage than anything else they've come up with. The way this company is currently being run is wrong, short sighted, and unbelievably arrogant.
Jeff
Not everyone is complaining about Tesla customer service. I have had great service. I suggest writing to corporate HQ with the details of your issue and like any business they will be addressed. I don't buy the excuse "can't reach anyone ".
Hundai instead, as someone said? Talk about quality issues, you'll have a lot to complain about with that company!
I think if you have a simple issue to deal with, something that can be handled at the lowest levels of the company, then you may reasonably hope for a good experience.
But when you suggest writing to corporate HQ, I'm going to guess you haven't actually had to do that yet. I have. For a month I tried to reach someone at HQ with any authority to help me and it felt like a complete wall. Is it possible to reach someone if you are persistent enough? I don't know. Possibly. I only know that I spent hours exploring every avenue I could find, and I was not able to do so. So, for me, "can't reach anyone" isn't an excuse. It's a fact.
There is a solid opportunity right now for 3'rd party service companies to step in I think. (For example, I can get all sorts of third party parts for my '98 Toyota truck. Just say'n).