November 10 Price Changes Get Refund?

[bonaire]

I also am in the same situation. We purchased a Model S in 2016. I have been saving up for the last 2 years to be able to purchase a Model X. Placed order on 9/16.

A few weeks after the purchase I received a text from an inside delivery specialist that I only noticed when I was deleting my junk texts, as this person was not in my contacts. Text was short and said my delivery was scheduled for Nov 19. I was surprised that Tesla would make contact like this. A few days later I received another test from same person saying my delivering was scheduled for Nov 26.

I found his email and sent message asking why delivery was changed, he said because I did not respond to his first text. Ok I was not in a rush. Then I get an email from the financing company Tesla sent me to, Alliant. They said they could only hold the rate for 60 days and would only be good until Nov 19.

I have tried for the last 2 weeks to get in touch with the inside delivery specialist, my Owner Advisor and local store manager. No luck, my emails and phone messages were not returned.

I went to the local Tesla store where I placed the order, my OA is always out and manager must be too busy talk to a customer. They were very attentive before I placed the order.

Then a few days ago, I find out about the price reduction, 2,300 for my build. Monday went to Tesla store, talked to a few people who looked into the price change. I was told that it would automatically update to new price.

A few minutes ago I received notification that my X was in production and the final purchase agreement was being sent for signature. Received the form and it still reflected the old price.

So I called the local delivery center, they are checking into it ????

I am very frustrated and disappointed with this order, this is not the way any customer should be treated especially a returning customer purchasing a second Tesla.

This is also giving me a bad feeling and definitely dampened the excitement of the anticipated delivery. I do not need the Model X.

I think that if they do not adjust to the lower price, I am going to cancel the order and do without another Tesla

Norn

Won't you lose your Confirmation Deposit money which is supposed to be non-refundable?

 

[world99]

So here’s what’s upsetting about our situation above. Yes he would lose his deposit if he canceled. However if he or I flipped our deposits to another MX in inventory somewhere... our MX’s that just got produced would go into inventory and in my case, it would be repriced 3,800 less. So if I buy my ordered MX it’s more expensive then if someone else does?!?!? I wish I could flip my deposit to an inventory car and then quickly flip it back to my car. I would lose my free supercharging but that is not worth $3,800 to me. I doubt anyone would pay that for supercharging. Tesla should just do the right thing and reprice undelivered cars if it benefits their consumer. Goodwill and super happy customers are priceless!

 

[brkaus]

It will happen automatically, esp if you have some time before delivery. Unless the other terms have changed, like free supercharging has gone away. Then you will get a choice.

Folks that ordered cars with prices that increased will have to call if they would like to pay the additional amount.

 

[world99]

I sure hope you’re correct! Unfortunately that’s not what we (or at least I) are being told in the stores...

 

[SuitNtie]

I feel that if you have not taken delivery you are 100% entitled to an adjustment/credit. No different than ordering any other car and a rebate/incentive coming out before delivery. I unfortunately (not really) took delivery the day before the price change. I also have lifetime supercharging and would not trade it for the money. The upsetting thing for me is that the car instantly increased in depreciated value. Good thing the appreciated value is so high. I LOVE it. For all of you waiting to take delivery that feel like kids at Christmas.....let me tell you that this will be your best Christmas ever!

 

[bonaire]

If granny walks into a dealership and buys a Malibu for MSRP and Joe Consumer comes in later and pays $2500 less, should granny come back and complain about price, wanting a discount too? She paid the negotiated price "at time of sale". I think Tesla should possibly stick to the price at Confirmation time because that is a price agreed upon "at time of sale". Their variance on how they handle different customers (some get to refuse delivery), take another, etc. is problematic in running a tight ship.

When someone puts a deposit down on a house and find out that the buyer "would have" sold for $4000 less, do they request a repricing of the sales contract? The re-pricing discount is a goodwill gesture that some get but how about the many times when people say "Tesla does not discount" only to find out how much they do. Would be nice to see prices locked in at confirmation time because that is "the sale".

How about buyers who had cars delivered 2-4 weeks prior to the repricing - should they also have room to negotiate paybacks?

 

[world99]

If granny walks into a dealership and buys a Malibu for MSRP and Joe Consumer comes in later and pays $2500 less, should granny come back and complain about price, wanting a discount too? She paid the negotiated price "at time of sale". I think Tesla should possibly stick to the price at Confirmation time because that is a price agreed upon "at time of sale". Their variance on how they handle different customers (some get to refuse delivery), take another, etc. is problematic in running a tight ship.

When someone puts a deposit down on a house and find out that the buyer "would have" sold for $4000 less, do they request a repricing of the sales contract? The re-pricing discount is a goodwill gesture that some get but how about the many times when people say "Tesla does not discount" only to find out how much they do. Would be nice to see prices locked in at confirmation time because that is "the sale".

How about buyers who had cars delivered 2-4 weeks prior to the repricing - should they also have room to negotiate paybacks?

With all due respect, I don’t think any of your analogies are appropriate.

If Joe consumer worked harder to negotiate a better deal than granny did in a business model that everyone knows going in requires negotiating skills and everyone pays a different price then good for Joe consumer for working harder than granny did on negotiating.

Tesla’s model is everyone pays the same price and all cars sitting out in inventory go up or down at the time of a price change.

I also disagree with you that ordering one is “the time of sale” the time of sale is when you pay for and take possession of your vehicle.

If you preordered a rotisserie chicken earlier in the day from your local grocery store to pick up after work and it was 8,99 when you placed the order but when you went in after work to pick it up sitting right next to the chickens that are on sale
for 6.99 baked at exactly the same time yours was no doubt your going to grab the 6.99 version or ask that yours be repriced to what the other exact identical chickens are all priced at for everyone else to come in and buy who just happened to stop in and buy one.

A house sale is again a negotiation between a willing buyer and a willing seller for one single unique property. If every other house on the block was identical and all were for sale the seller wouldn’t be able to get a dime more than the other identical houses. But this is not the case and not appropriate to the discussion.

And to your last point about taking delivery and then finding out the price went down. If you read my original post I already recognized and acknowledged that risk and that no doubt I would not get the latest and greatest and very soon after something better will for sure exist.

I have not purchased my vehicle yet, and won’t for several more weeks. It’s still at the factory. I pre requested certain colors and features and just expect them to be delivered to me at the same price as the other 50 MX’s scattered out around the country that match mine are now being sold for less.

Did I convince you?? Lol. Hope so but okay if I didn’t. Cheers to all!

 

[brkaus]

If you preordered a rotisserie chicken earlier in the day from your local grocery store to pick up after work and it was 8,99 when you placed the order but when you went in after work to pick it up sitting right next to the chickens that are on sale
for 6.99 baked at exactly the same time yours was no doubt your going to grab the 6.99 version or ask that yours be repriced to what the other exact identical chickens are all priced at for everyone else to come in and buy who just happened to stop in and buy one.

But if your $8.99 chicken came with a bottle of wine and the $6.99 ones didn’t then what?

Or you ordered rosemary herb and all the ones there are bbq.

I agree they should match the price, and Tesla typically does if only the price changed. The new cars are cheaper and don’t have any included supercharging.

 

[world99]

Lol. I knew I should have addressed the various rotisserie chicken flavors because no doubt it would come up! That was a good one!

And agree with your point about the cheaper cost. I should and would give up the supercharging for the price match because the current 6.99 chickens in the batch don’t include it!

 

[B1199S]

I was looking at an inventory car for weeks now, since I first got into a Tesla store on september 17th, hearing that free supercharging just finished the day earlier. I was pissed not hearing this earlier, thinking this would have saved me around 3000 over a 5 year lease period minimum. Going to some stores in my country I found my dream car, a 100D in Silver Metallic - 21" carbon wheels - PUP - Carbon finish and Sunroof included. It listed at a 3200 discount.
Still not signing that order, I read Musk's tweet, saying after november 1st lots of configs were about to change. So decided to wait again, nothing happened after NOV 1 in the configurator but an extra discount on the Silver Metallic was there after NOV 1.
Checking the inventory parking lot, I saw prices being decreased on all cars the first day of the month.

Finally opening the site last Saturday I saw the trimming config finally did change and premium seats were no longer costing extra money.
Big smile also when I saw the Silver Metallic go down another 3500.
That is about the same discount as free supercharging to me if not more in money.
I can get the car now at a 8000 discount and I was able to inspect it on paint issues In person.
Will be placing the order tomorrow, glad I wasn't in a hurry with this car now.

 

[piyu7444]

When I referred to the Model 3 “free” $5k Performance Upgrade Package and Elon’s response for crediting or giving lifetime supercharging this is what was said:

“You are correct, Elon did announce that Tesla would price match the recent Model 3 price changes. In this case, we have received directive from Corporate that we will not price match.”

So, at least from the response I received the only way to adjust the price is to start a new reservation.

They know that a lot of people would not cancel or change as the diff in price isnt greater than the tax credit so I am expecting the same response I will get from the advisor. Waiting for a call back.....

 

[piyu7444]

When I referred to the Model 3 “free” $5k Performance Upgrade Package and Elon’s response for crediting or giving lifetime supercharging this is what was said:

“You are correct, Elon did announce that Tesla would price match the recent Model 3 price changes. In this case, we have received directive from Corporate that we will not price match.”

So, at least from the response I received the only way to adjust the price is to start a new reservation.

They know that a lot of people would not cancel or change as the diff in price isnt greater than the tax credit so I am expecting the same response I will get from the advisor. Waiting for a call back.....

 

[bonaire]

I still say the negotiations end when an online buyer sees their config and says "that's it, that's the price, I agree" and Confirm the order.
Now, if you see lot-cars at a store and want to buy one, you can haggle and possibly get a deal. That's how it always has been and that's what Tesla does today even with people reporting on the spot discounting. Now, this isn't different any-more than regular dealerships. If you want a custom order at Ford or BMW, you pay the MSRP (or presumably do, I never did that stuff). But if you want a lot car, you deal. Ordering a custom BMW is like ordering a custom Tesla - pay what's offered online at the time of the purchase. If you want to shop-around for a deal and look for the adjustments, they're out there. But if Tesla wants to stick to the statements of past-years, they will "give no discounts to anyone, not even family" or similar wording. However, we know that's not true.

 

[norm]

I still say the negotiations end when an online buyer sees their config and says "that's it, that's the price, I agree" and Confirm the order.
Now, if you see lot-cars at a store and want to buy one, you can haggle and possibly get a deal. That's how it always has been and that's what Tesla does today even with people reporting on the spot discounting. Now, this isn't different any-more than regular dealerships. If you want a custom order at Ford or BMW, you pay the MSRP (or presumably do, I never did that stuff). But if you want a lot car, you deal. Ordering a custom BMW is like ordering a custom Tesla - pay what's offered online at the time of the purchase. If you want to shop-around for a deal and look for the adjustments, they're out there. But if Tesla wants to stick to the statements of past-years, they will "give no discounts to anyone, not even family" or similar wording. However, we know that's not true.

Would you say the same should be true about the financing ? A rate was agreed upon and loan approved, but now the rate will be increased because it will take longer than 60 days for delivery from Tesla ?

 

[piyu7444]

Just spoke to Tesla (on the delivery team) and she said " Model 3 got adjustment as it was announced publicly and we have no information on price change so I can note your account but at this time we would not be adjusting price on any delivery". My delivery was scheduled for Dec 2 now it has been moved to 11/28. I asked her to esquire/ask but I felt that she had no control and would not do much about it. Start tweeting to Elon, might work.

 

[muncheroo]

double good news today - my delivery got moved up 5 days (12/15) and they're giving me a refund. I got the black textile seats and it's unclear how much of a refund there will be as it will be reflected on my final invoice at delivery... guess it's a nice strategy to get me to stop bothering them... for now...

 

[piyu7444]

double good news today - my delivery got moved up 5 days (12/15) and they're giving me a refund. I got the black textile seats and it's unclear how much of a refund there will be as it will be reflected on my final invoice at delivery... guess it's a nice strategy to get me to stop bothering them... for now...

did they agree on a refund due to price change?

 

[muncheroo]

yes but i have no idea how much it will be until i take delivery lol

 

[piyu7444]

yes but i have no idea how much it will be until i take delivery lol

Great congrats

 

[outie]

It is a three step process if you've already taken delivery:
1. Get Fred Lambert to write a blog post
2. Rally the twitter mob
3. Browbeat Elon until he gives in (Fred is integral to this step)

Did Fred buy a Model X affected by this change? No? Forget about it!