Moderator comment - threads merged and renamed from "Octopus and smart meters..", "Octopus Energy... disappointed" and "Octopus install ... fabulous!"
Just for some balance (as I saw some negativity on another thread about them and appointments). When I moved over to them a few weeks back, I did so knowing I had a non working smart meter, to which Bulb said there was nothing they could do (refused an engineer visit), other than wait for a software update which wasn't available and with no end date .
Spoke to Octopus about it when I signed up, they said let's see if them taking ownership of the account would fix it, two weeks later it hasn't (not a huge surprise), called them this morning and I'm booked in for a fix/replacement on the 3rd of December
Need to get off this interim tariff, so looking forward to getting this resolved
Just for some balance (as I saw some negativity on another thread about them and appointments). When I moved over to them a few weeks back, I did so knowing I had a non working smart meter, to which Bulb said there was nothing they could do (refused an engineer visit), other than wait for a software update which wasn't available and with no end date .
Spoke to Octopus about it when I signed up, they said let's see if them taking ownership of the account would fix it, two weeks later it hasn't (not a huge surprise), called them this morning and I'm booked in for a fix/replacement on the 3rd of December
Need to get off this interim tariff, so looking forward to getting this resolved
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