Octopus Smart Meter Experiences

[DaveW]

Moderator comment - threads merged and renamed from "Octopus and smart meters..", "Octopus Energy... disappointed" and "Octopus install ... fabulous!"

Just for some balance (as I saw some negativity on another thread about them and appointments). When I moved over to them a few weeks back, I did so knowing I had a non working smart meter, to which Bulb said there was nothing they could do (refused an engineer visit), other than wait for a software update which wasn't available and with no end date .

Spoke to Octopus about it when I signed up, they said let's see if them taking ownership of the account would fix it, two weeks later it hasn't (not a huge surprise), called them this morning and I'm booked in for a fix/replacement on the 3rd of December

Need to get off this interim tariff, so looking forward to getting this resolved

 

[craigwbaker]

Do you need the smart meter to get on the cheap night time rate, the 5p a KW one? I have Octopus, but as I havent even got my Tesla yet, I have not looked into that side of things

 

[DaveW]

Do you need the smart meter to get on the cheap night time rate, the 5p a KW one? I have Octopus, but as I havent even got my Tesla yet, I have not looked into that side of things

Yes Craig, same for if you want to use Agile, looks like they have appointments now, so worth calling up / emailing to get it booked in ahead of the car arriving

 

[Medved_77]

Do you need the smart meter to get on the cheap night time rate, the 5p a KW one? I have Octopus, but as I havent even got my Tesla yet, I have not looked into that side of things

Yes, the Go and Agile tariffs both require smart meters.

Go is 4p for 4 hours and 14p for the remainder.

 

[craigwbaker]

Yes Craig, same for if you want to use Agile, looks like they have appointments now, so worth calling up / emailing to get it booked in ahead of the car arriving

Ok, I came from OVO, and looking at the Octopus accout, mine is working. Takes a reading every 30 minutes.

 

[craigwbaker]

Yes, the Go and Agile tariffs both require smart meters.

Go is 4p for 4 hours and 14p for the remainder.

OK, got it. I will look into that a bit more once the time comes. Just need to sort of the M3 first.

 

[itzKris]

OK, got it. I will look into that a bit more once the time comes. Just need to sort of the M3 first.

I'm expecting delivery by 8th Dec. Octopus sent someone round yesterday for a smart meter installation.

 

[rincewind]

To put the Go tarrif in monetary terms, a full charge (if undertaken over a few nights, staying within the 4 hour window) costs about £4.

 

[DaveW]

To put the Go tarrif in monetary terms, a full charge (if undertaken over a few nights, staying within the 4 hour window) costs about £4.

Tesla - Cost to home charge by provider v3

 

[rincewind]

Tesla - Cost to home charge by provider v3

Spot on to my calc. Thanks.

 

[Roy W.]

Yes, the Go and Agile tariffs both require smart meters.

Go is 4p for 4 hours and 14p for the remainder.

It’s actually 5p per kWh during the four hour off-peak GO period

 

[exlatccatsa]

In the interim after joining Octopus and before your smart meter gets installed. Try their tracker rate..a good bit cheaper than standard but not as cheap ,for me, as Agile.

 

[Chanser]

Came from SSE to Octopus and it was mostly smooth.

 

[Adopado]

To put the Go tarrif in monetary terms, a full charge (if undertaken over a few nights, staying within the 4 hour window) costs about £4.

Depends on the battery size of course. Certainly not £4 for an SR+ ... £2.70 tops on Octopus at 5p per kWh.

 

[tomorrowman]

Need to get off this interim tariff, so looking forward to getting this resolved

I don't know what interim tariff your on but I just changed mine as Octopus 12M Fixed (November 2020 V1) became available and it was cheaper (needed to call them to change it)

 

[rincewind]

Depends on the battery size of course. Certainly not £4 for an SR+ ... £2.70 tops on Octopus at 5p per kWh.

M3P

 

[DaveW]

I don't know what interim tariff your on but I just changed mine as Octopus 12M Fixed (November 2020 V1) became available and it was cheaper (needed to call them to change it)

I will take a look, thanks

 

[simonh]

I'd been waiting for a smart meter appointment for a couple of months. Anyway, just contacted them to see what's going on and why no contact given my primary reason for moving was to get the Go tarrif. Got a link straight back to book an appointment. There were loads of available dates in my area in the next few weeks. So, if you are sat around waiting for them to contact you it probably worth hassling them.

 

[Dadawinsk]

I have to say, I also had a good experience of recently switching from Ovo to Octopus.

Last week I was moved onto Octopus standard tariff and I then called them up (was actually able to speak to a human!) to say that I would like to to change to the Octopus Go tariff. They said that my SMETS2 meter was still in the process of switching from Ovo so I could not change tariff yet. Having read a fair number of forum comments, I wrongly assumed this meant that nothing would happen for a long while and I would need to call up again to initiate a switch.

Today I get an email telling me to log in and I can accept the terms for my switch to Octopus Go tariff, as of 0030 tomorrow morning I will be charging at 5p/kwh.

From this I have learnt that Octopus is a lot easier to deal with than any of the previous energy suppliers I have used. I got to speak to a human who was helpful and actually followed up on my enquiry. This type of service could revolutionize the UK energy industry!

 

[Rob123]

I'd been waiting for a smart meter appointment for a couple of months. Anyway, just contacted them to see what's going on and why no contact given my primary reason for moving was to get the Go tarrif. Got a link straight back to book an appointment. There were loads of available dates in my area in the next few weeks. So, if you are sat around waiting for them to contact you it probably worth hassling them.

i was also sat waiting for them to contact me having filled out the waiting list. Contacted them and essentially they said to keep checking the link where it says all appointments are gone. They said appointments are added towards the end of the week. Checked yesterday lunchtime and there was a bunch available. All booked for 30th a little bit late for my 25th delivery but I’ll take it