I'm pulling my hair out. We are supposed to pick up the car on Saturday. They even changed our appointment from 1:00 to 2:15. But no paperwork has shown up other than a generic order agreement. And I supposed to do something with THAT? We want to do an ACH transfer from my bank account but we don't have any instructions. My inside sales person, Janay, has not answered the phone or emails since Tuesday, and every number I've called is either busy or routes me to a message that says they are not taking calls right now. anyone have any advice? We are supposed to go to Fremont...
-
Want to remove ads? Register an account and login to see fewer ads, and become a Supporting Member to remove almost all ads.
Order Agreement vs Reservation Agreement
- Thread starter a.void
- Start date
Snow Drift
[Off-Road Assist] Activated
Ordered 6/26 w/ ApplePay
6:15 PM PT - Deep Blue Metallic, LR, Dual Motor, PUP, Aeros
6:34 PM PT - Thank You e-mail, w/ Order Agreement (MVPA)
8:30 PM PT - Next Steps e-mail
I can also log into MyTesla and on the right hand side the document "Order Agreement" has the same document to view.
6:15 PM PT - Deep Blue Metallic, LR, Dual Motor, PUP, Aeros
6:34 PM PT - Thank You e-mail, w/ Order Agreement (MVPA)
8:30 PM PT - Next Steps e-mail
I can also log into MyTesla and on the right hand side the document "Order Agreement" has the same document to view.
Last edited:
DR61
Member
I configured and ordered 6/27 and immediately got the email with an order agreement (4 pages I think). I used the credit card I already had on file with Tesla to pay the deposit.
steilkurve
Member
Also ordered on June 30th. Had only received the reservation agreement. Overnight on July 6th, the order agreement showed up! My edit button was gone the moment I filled out all the details and the check marks were all green. Cash, no trade in.
your edit button disappears if you had check marks on all the of the pre order stuff filled out. Try changing the trade in section and make it pending and see if your edit button comes back. This means they have not assigned a vin yet.
webdbbt
Member
I also ordered on 6/30 and overnight my Order Agreement was linked into the documents area. Now there is nothing to do but wait. And wait some more. 
What method did you choose for payment? I chose to finance through my own bank and the payment method section still says PENDING and has the GREY (...) ICON instead of the GREEN CHECK MARK next to the items in the COMPLETED section.
Spudford
Member
Yes, this happened to me. Since they open the flood gates every ISA will be unresponsive.
I sent 20 emails back to back and cc: Elon Musk with the subject line "Help !!!! Help!!!!!"
Finally I was able to receive all my paper today, tomorrow is my delivery date.
Worst experience ever buying a car, so disappointed in Tesla.
Good luck to you..
Does the order agreement need to be signed now? or does this happen when you get a delivery date, VIN assignment or at delivery time?
All I have is a link in the documents section to the unsigned version:
https://www.tesla.com/teslaaccount/document-hub/show-document/order-agreement
All I have is a link in the documents section to the unsigned version:
https://www.tesla.com/teslaaccount/document-hub/show-document/order-agreement
If you agree with the your final number for the car which includes, taxes, registration, trade in, and loan amount.
Then yes, I would sign it. Keep in mind if you have multiple names on the title, you will receive multiple emails after you signed one for additional signatures.
I called Tesla a couple days ago and asked them the same question. I was told that there's no need to sign anything on the form at this time. Once you have a delivery specialist reach out to you they will get you to sign stuff.
EV-Tiger
Member
3/4/18 - Placed my reservation on the Tesla website, made the Reservation Payment by credit card then received my Reservation Number.
6/28/18 - Received an email from Tesla (late in the day) stating my Model 3 is ready to order (traveling today so I delayed ordering a day)
6/29/18 - On the Tesla website, I placed my order (Model 3, Pearl White, LR, RWD, 19” Sport Wheels, Premium Interior) and made the Order Payment by credit card. Later in the day, I received an email from Tesla stating “Your Order is Confirmed” and my Reservation Agreement was attached to that email. I then finalized my profile and delivery info on the Tesla website. The website showed my car delivery window is Sept 18 - Nov 18 (I assume 2018??)
6/30/18 - Checked the website and found, then downloaded my “Motor Vehicle Purchase Agreement” (5 page pdf) from the website.
The wait continues (but much closer)!
6/28/18 - Received an email from Tesla (late in the day) stating my Model 3 is ready to order (traveling today so I delayed ordering a day)
6/29/18 - On the Tesla website, I placed my order (Model 3, Pearl White, LR, RWD, 19” Sport Wheels, Premium Interior) and made the Order Payment by credit card. Later in the day, I received an email from Tesla stating “Your Order is Confirmed” and my Reservation Agreement was attached to that email. I then finalized my profile and delivery info on the Tesla website. The website showed my car delivery window is Sept 18 - Nov 18 (I assume 2018??)
6/30/18 - Checked the website and found, then downloaded my “Motor Vehicle Purchase Agreement” (5 page pdf) from the website.
The wait continues (but much closer)!
Catekuss how did everything work out for you on your delivery date? I’m dealing with pickup in a few days and no paperwork wanting to do an ACH transfer as well.
RayK
Active Member
Assuming that wherever you pick up your car, if it operates the same as the Fremont delivery center, you will be able to enter your banking details (routing number and account number) into a tablet or PC that your delivery advisor hands you. All of the paperwork that was emailed to you (and more) will be provided onsite for you to sign. I had to wait an extra 10 minutes or so while the sales people tried to figure out why my emailed total was about $100 less than what they had me sign. The registration/transfer fee increased because I already had personalized plates I wanted transferred to the 3.
RayK thank you so much for this insight. My ISA advised me to pay a few days in advance and in the email it states that “Everything needs to be done prior to delivery.” Whatever that is supposed to mean cause I still only have a generic MVSA and have no total purchase price (with taxes and fees) quote. Still waiting for my ISA to get back to me on this.
Similar threads
