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Ottawa Service

Discussion in 'Canada' started by Local host, Aug 30, 2016.

  1. Local host

    Local host Member

    Joined:
    Feb 11, 2012
    Messages:
    253
    For those of you located in Ottawa, how has service worked from Montreal. My initial contact is not turning out as I was "sold".
     
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  2. RiverBrick

    RiverBrick Active Member

    Joined:
    Mar 23, 2014
    Messages:
    1,371
    Location:
    Québec
    As can aside, is there an Ottawa-based Ranger yet? The idea being that the ranger could visit owners in the area to complete minor service without the normal fees for ranger travel.

    We are expecting one in Quebec City, but the start date has been pushed from June to July, to now "sometime in September."
     
  3. Doug_G

    Doug_G Lead Moderator

    Joined:
    Apr 2, 2010
    Messages:
    15,853
    Location:
    Ottawa, Canada
    Last year there was a local sales rep in Ottawa for a while, and they were reportedly "training" a local ranger. The sales rep moved on, and local ranger never appeared.

    Ball dropped. THUD.

    Followed by crickets. CHIRP CHIRP CHIRP.

    Canada's 4th largest city is a huge priority for Tesla.

    :rolleyes:

    Fortunately my Model S has the "anywhere plan" for another 4 years. I'm a huge Tesla fan but I'm not replacing the S until they have local service.
     
    • Informative x 1
  4. Gymee

    Gymee Member

    Joined:
    Jun 5, 2016
    Messages:
    133
    Location:
    Ottawa
    I, too, have had a similar experience as @Local host. My DS also ended all communication with me once I drove my car off the lot.
     
  5. RedP85+

    RedP85+ Member

    Joined:
    Apr 26, 2016
    Messages:
    58
    Location:
    Ottawa, Canada
    I just drive to Montreal. Any excuse to drive my Tesla. It's a lot easier to get an appointment in Montreal than Toronto. I didn't expect a service center in Ottawa when I bought it.
     
  6. mikec8

    mikec8 Member

    Joined:
    Sep 16, 2014
    Messages:
    62
    Location:
    Ottawa, Canada
    Same DS experience here, the DS can be hard to reach before as well, couldn't justify any good rating for them on the survey even though delivery day can be exciting.. Felt like I bought the cheapest car on the market (other than delivery day).

    Anyways, for service I will be driving to Montreal as well, first service + winter tire installation appointment in November.
     
    • Informative x 1
  7. Local host

    Local host Member

    Joined:
    Feb 11, 2012
    Messages:
    253
    I was led to believe that if I have an issue with my X, Tesla periodically has 'mobile service' where they could make minor changes in my driveway and if required would rent a garage space where they could perform more involved repairs.

    If the X ever became undriveable, they would flat bed it to Montreal and provide me with a loaner.

    I accepted the X with some minor issues that assumed would be resolved here in Ottawa. They are not urgent and I am was willing to wait for the next time service would be in Ottawa, but to be told that I must bring the X to Montreal is disappointing especially after being told otherwise.

    My first and second dealings with service have not been pleasant. After my first call I was told that they would call me back with dates on when they would be in Ottawa. They never did. My second call I ended up being disconnected after being put on hold. After calling back, I was told that I need to bring the car to Montreal.

    I have 3 young children and driving to Montreal to have the car serviced is not an easy undertaking.

    All of the issues are minor, but should not be present in a car that costs over 150k. The issues along with the service I am receiving are not meeting up with my expectations.
     
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