Outage connecting to cars today (July 13)?

[Snowstorm]

My S100D has no LTE service starting this morning and is still out as of 8pm tonight.
Everything works when connected to WiFi, or tethered to my phone WiFi which is Telus

Been to Toronto, Oakville and Brampton. No LTE in my Model S in any of those places.

Everything is OK according to Rogers Network Status | Experiencing a Network Outage | Rogers, but I've learned over the years that they cannot be trusted.

 

[cain]

Yeah, I'm in the same boat. No LTE since yesterday in my MS75D. Nice to know it's not just me.

 

[mrElbe]

Did somebody not pay the roaming bill?

 

[dmd2005]

Got our LTE signal back at around 6:00PM PST.

 

[Doug_G]

Yeah my car had no LTE for some time today. Didn't notice any problems with my Rogers phone though.

 

[Vawlkus]

I've got my LTE back, although I couldn't say when it was.

 

[Struja]

I am bit confused... when you guys say your LTE service has been restored, does actually say "LTE" in your car?

My cellular connection has almost always been poor (1 or 2 bars at most) but I was curious if your cars actually say "LTE" the same way a cell phone says it?

 

[mrElbe]

Yes, it says LTE when possible. I have also seen 3G when LTE not available. Now in regard to the Topic on hand, when we say we have no LTE service, we actually mean no service at all.

 

[waterloo42]

I am bit confused... when you guys say your LTE service has been restored, does actually say "LTE" in your car?

My cellular connection has almost always been poor (1 or 2 bars at most) but I was curious if your cars actually say "LTE" the same way a cell phone says it?

Yes, on mine it says LTE or 3G depending on which service the car connects to. Doesn't have the name of the carrier though.

 

[Struja]

Don't want to thread hijack but I've only had my car for a few weeks and it NEVER has said LTE or 3G. It only shows bars and as I said before, I usually don't have more than 2 bars, if that.

 

[mknox]

Update from Tesla: there is a LTE outage in the GTA. Doesn't affect everyone and they are looking into it.

I'm on 3G and all systems are go!

I'm on 3G and also had no issues.

Don't LTE cars fall back to 3G when LTE is out? I know my 3G car will fall back to EDGE (which is painful!) if there is no 3G coverage.

 

[mrElbe]

Yes, LTE will fall back to 3G or even EDGE, but yesterday was a no go anything day.

 

[wallstguy]

Yep, had the same issue all day till about 9pm. How do you tell if your cars on Rogers or Bell/Telus? I thought it was a standard AT&T Card in all cars and Canadians were always roaming regardless.

 

[mrElbe]

So let the guessing as to the cause of the outage begin:

1. Rogers had a problem
2. Rogers wanted more money for the AT&T roaming Teslas
3. Tesla did not pay the bill
4. The old standby - It was Russian hackers

Nevertheless it sure shows how dependent we are on online connectivity.

 

[Doug_G]

Yep, had the same issue all day till about 9pm. How do you tell if your cars on Rogers or Bell/Telus? I thought it was a standard AT&T Card in all cars and Canadians were always roaming regardless.

Back in 2013 when we could get into service mode, it was possible to see that it was AT&T and roaming. They may well have changed service since then, of course.

 

[cain]

Image of LTE connection. When it was out, it was replaced by a WiFi symbol with a line through it.

 

[03DSG]

Stupid question, sorry. Model 3 coming. Does the car connect through your phone, or is it a separate subscription? I assume parked at home it's connected to your wifi?

 

[rpm001]

Stupid question, sorry. Model 3 coming. Does the car connect through your phone, or is it a separate subscription? I assume parked at home it's connected to your wifi?

For ModelS/X it is a separate connection (not through your phone) all handled by tesla. No fee/subscription for owners. As per the thread we're not even sure what network it is on. Although I've heard it's Rogers a few times...

 

[03DSG]

For ModelS/X it is a separate connection (not through your phone) all handled by tesla. No fee/subscription for owners. As per the thread we're not even sure what network it is on. Although I've heard it's Rogers a few times...

Thanks, Still don't really understand the net connection even after searching. Most updates probably happen at home via wifi from what I can find out.

 

[rpm001]

Thanks, Still don't really understand the net connection even after searching. Most updates probably happen at home via wifi from what I can find out.

Things like streaming slacker radio and the mapping data come over the 3G/LTE connection when you're driving.