Phone App: iPhone/Android app

[HansK]

The service has been unreachable since noon PST. It's quite a long time for any modern service to be offline. I wonder if they were hacked and are working furiously to patch the hole or if it's simply because no one's around on the weekend to press the reset button.

 

[Adstein]

I'm glad I'm not the only one with issues connecting with the app. I was worried something horrible had happened to the car, so I ran out to the garage and was relieved when the door handles auto-presented.

Did the same thing myself! All was well.

 

[ahimberg]

Seems to be back up now, needed a teslamotorsclub nudge to get it going

 

[Jeeps17]

I had the same experience last night while at a restaurant... Put on my coat and walked to make sure my car was still there when I could no longer connect to it with my iPhone.

However, this morning my app keeps giving me the 'incorrect e-mail/password' message. Tried restarting phone, reinstalling app, changing password on MyTesla, nothing works...

Anyone else having issues logging in via the iOS app today?

 

[carrerascott]

I can connect fine this morning but it was down last night. My car supposedly upgraded to 4.3 overnight but I haven't gone out to check it yet.

 

[jerry33]

Haha having same iPhone app outage issue, and I too ran to the car (and am sitting in her now) and see everything else to be working fine. I even reset the main display, but no change

The app connects to Tesla's server which connects to the car (as far as my understanding goes). it appears that Tesla doesn't have a farm of servers to connect to, only just one, so when that gets busy or has maintenance, there is an outage. I notice that at around 17:00 central there is slowness on most days. I assume that's because of the number of people trying to connect.

 

[johnmodels]

Mine is still down. My iphone cannot connect to the car. Luckily I am at home as is my car so I can check on it visually. Hopefully this gets fixes ASAP.


John

 

[I=V/R]

Mine is still down. My iphone cannot connect to the car. Luckily I am at home as is my car so I can check on it visually. Hopefully this gets fixes ASAP.


John

Deleting and reinstalling the app worked for me, if you haven't tried that yet.

 

[johnmodels]

Reinstalling the app worked for me too. thanks!

John

 

[Seegem]

So, after yesterday's outage, mine stopped working all day today (sunday). For the heck of it, I deleted the iphone app and reinstalled it, and now mine works too..! ...?

Reinstalling the app worked for me too. thanks!

John

 

[znino]

I have not had any outage yesterday or today. Strange.

 

[SFOTurtle]

No problem for me today with iPhone. I was checking charging rates frequently on my iPhone during stops on a road trip.

 

[efusco]

as of 4/9/13 early morning the app seems to be down. Could log in, tried deleting and reinstalling as others have done, now it says my password is wrong...it's not, works fine on the teslamotors.com site.

let me know if it's working for anyone else.

 

[Jeeps17]

In my case it started working again (intermittently) yesterday, and this morning seems back to normal.

 

[efusco]

In my case it started working again (intermittently) yesterday, and this morning seems back to normal.

Ok, thanks. It worked fine for me yesterday the one or two times I used it. But this morning, nothing. Wish I hadn't deleted it now since I can't get logged in.

 

[efusco]

Damn, can't login to the app at all now. Even changed my password on the teslamotors site and no dice...crap.

 

[znino]

Damn, can't login to the app at all now. Even changed my password on the teslamotors site and no dice...crap.

Mine has continued to work on iPhone with no visible interruption. So doesn't seem to be a system outage.

 

[efusco]

I'm back up and running...no idea what changed.

 

[Merrill]

My app just goes around in circles and nothing happens, anyone have this problem.

 

[dtich]

i have to say i haven't noticed any 'outages' really at all in the weeks the app's been out. i use it two or three times a day minimum and it's almost always worked right away (few seconds to download/upload..). when it doesn't connect right away i just give it a few and try again. sometimes it's my cell service at the phone, and sometimes it's the car not connecting right away, but.. never have i been to the point where i thought the server was 'down'. once i think i got a message saying it couldn't contact server and then too i just gave it a few mins and it worked the next time. haven't had to reinstall ever or anything like that. fwiw.