Phone unlocking - slow

[Cnixon]

Anybody else experiencing delayed door unlocking. Thought l'd check.

 

[Mart74]

Yes, I am.

iphone 11 Pro, quite often recently (after the latest update) I have to unlock the phone before the car will let me open the door. As soon as the phone is unlocked, I can open the door. Bit of a pain!

 

[MOBB]

I’ve had this today, I assumed it was something to do with the lack of use recently but I wonder if it’s since an update?

 

[Akikiki]

i Phones support the Tesla app widgets. From a locked iPhone screen, swipe left to right and look for the Tesla widget. You may have to scroll down but you can edit that screen and move the Tesla widget up for convenience. Unlock is on the widget.

 

[Durzel]

I assume the above posters mean unlocking from cold. The widget will just say the car is asleep unless either the car is already awake, or it’s woken up with the main app.

 

[Cnixon]

I assume the above posters mean unlocking from cold. The widget will just say the car is asleep unless either the car is already awake, or it’s woken up with the main app.

View attachment 542087

Sorry. It does appear more noticable now when 'cold/asleep". I am using android phone.

 

[Mf03]

I wake the car up as I’m walking to it on the app otherwise I stand there for what feels like ages pulling on the handle to no avail

 

[pgh69]

Ditto the above, I know have to sometimes open the app on my iPhone X to unlock the car.
I’m not certain if this has happened since the last iOS update or car update?
It’s pretty annoying when previously its unlocked as I walk upto it

 

[TezzyMod3]

I've had the opposite problem now. The car unlocks even if my phone is in the house. Didn't do it before. Any solutions?

 

[Ant M3]

Yep... I have definitely noticed an issue recently when unlocking the car with my phone

 

[Dilly]

I’m on 2020.12.11.1. I have an iPhone 6S, wife has iPhone 11 Pro.
If we walk up to the car together but I open the drivers door first, car thinks it’s her and crushes me into her seat/steering wheel setting!
Otherwise no noticeable issues.

 

[Bernard_S]

I've the same problem with a Huawei Android phone. Been working fine since I got the car and now it never connects unless I reboot Bluetooth. Happened since 12.5 update. Starting to annoy me now.

 

[Cnixon]

Time for bug report?

 

[Jhg53]

My iPhone XR unlocks the doors fine except when I’m talking in it. I have to hang up before doors or trunk will unlock.

 

[spooksman]

I have noticed the unlocking (based on my phone) has been much more unreliable lately, possibly worse since the last update.

Sometimes it will work perfectly, sometimes only after 'selecting' the app on the phone, and sometimes I have had to resort to the key card (bit embarrassing!).

It's a OnePlus phone on Android 10, and the car is on 2020.20.12 currently.

 

[MacJester]

I had the same issue yesterday when I went out to collect a take away. Was fine at the house, but when I returned to the car with my pizzas it wouldn’t unlock until I unlocked my iPhone. Currently running 2020.20.12

 

[Keithmt]

The same has happened since I took delivery 3 weeks ago. I thought it was just me struggling with my iPhone SE.

 

[Jonny Ringo]

Same here on Android, since last update.

 

[Akikiki]

I had the same issue yesterday when I went out to collect a take away. Was fine at the house, but when I returned to the car with my pizzas it wouldn’t unlock until I unlocked my iPhone. Currently running 2020.20.12

Did you already know that Tesla has a widget that makes it easy to get to your app? Swipe right. Makes it easier to unlock your car. The widget might not be at the first screen. So scroll down looking for it. Then you can move it up to access faster.

 

[AndrewGR]

Never needed a widget or swiping before. Possibly had to wake the phone up but that was about it. I haven’t quite worked out what phone state is needed to get the door to open It seems very unpredictable. Fortunately haven’t needed to resort to the keycard yet because it’s often locked in the car! Once in the car, it often seems to need to be told to connect Bluetooth to the phone before a call can be made - never needed that before.