One of our gateways (on a two gateway system) seems to drop its data connection about every month or so. We do a reset of the gateway and everything will come back up just fine and run for a couple weeks, then it drops again.
Anyone else having a similar problem? And/or is there a fix?
The longer back story is that we set up our own remote monitoring using Gafana using a package at github. Periodically, the data will just stop reporting, i.e., the charts are blank. If we expand the history, we can see exactly when the data dropped. When this happens, we also cannot connect to the gateway at the wifi IP address, the ethernet IP address (we have both set up and active), and even connecting to the gateway directly will not work, i.e., we can connect to the gateway via wifi, but going to the IP address (192.168.91.1) just errs out.
The real-time data reporting that one can access using the Tesla app appears to work fine, but we can't make any changes to the Powerwall settings. For example, if we try to change the setting to charge from the grid in anticipation of an outage, the change won't take effect.
The other gateway, which is still connected to the internet via its own wifi, ethernet, and cellular connection works just fine (as expected), and never seems to drop - we can see continuous data through it's own Gafana monitoring, we can see the portal through its wifi and ethernet connections, and we can make changes to the settings just fine.
Seems there's something wrong with the gateway and its data reporting, but not sure if there's anything we can do to troubleshoot.
Any thoughts?
Anyone else having a similar problem? And/or is there a fix?
The longer back story is that we set up our own remote monitoring using Gafana using a package at github. Periodically, the data will just stop reporting, i.e., the charts are blank. If we expand the history, we can see exactly when the data dropped. When this happens, we also cannot connect to the gateway at the wifi IP address, the ethernet IP address (we have both set up and active), and even connecting to the gateway directly will not work, i.e., we can connect to the gateway via wifi, but going to the IP address (192.168.91.1) just errs out.
The real-time data reporting that one can access using the Tesla app appears to work fine, but we can't make any changes to the Powerwall settings. For example, if we try to change the setting to charge from the grid in anticipation of an outage, the change won't take effect.
The other gateway, which is still connected to the internet via its own wifi, ethernet, and cellular connection works just fine (as expected), and never seems to drop - we can see continuous data through it's own Gafana monitoring, we can see the portal through its wifi and ethernet connections, and we can make changes to the settings just fine.
Seems there's something wrong with the gateway and its data reporting, but not sure if there's anything we can do to troubleshoot.
Any thoughts?