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Powerwall update to 1.49 trashed my network connection [Tesla network was down]
- Thread starter reddy
- Start date
FWIW, I can see my cars again in the app, but still no Powerwall. It still says 1.48.1 in the app, and 1.49 locally.
I'm going to wait until later to check back in with Tesla support. Since there are others who lost connectivity on the 1.49 upgrade, they may need to pull that one from further distribution until they understand what is going wrong.
I'm going to wait until later to check back in with Tesla support. Since there are others who lost connectivity on the 1.49 upgrade, they may need to pull that one from further distribution until they understand what is going wrong.
My Powerwall is online but I hadn't programmed it yet to discharge @ 16:00 and I cannot update that schedule without the app.
I’m sure the update will be done safely whether the power fails or not. But my concern was that if the powerwalls go offline to install the update and the power fails in the middle of the install then will the house lose power?
I would imagine that they have something in place to prevent that though.
Tesla appears to be having problems with their user accounts this morning. I can't login to the Tesla website, so the app maybe affected as well. I don't have my system installed yet, so no app for me.
ArizonaJon
Member
The app is up and running - now ver 1.49.0. But when I try to look at my account is see an error.
I was hoping they would add the ability to have two peak period in a day - need this starting Oct. 1. But it doesn't appear they have.
I was hoping they would add the ability to have two peak period in a day - need this starting Oct. 1. But it doesn't appear they have.
We got 1.49 but didn't have any network issues. As before, we still don't see the the Power Offset unless we set it to self-powered.
For some reason I don't understand, I now have a "Solar Offset" card in my app, just as the release notes said. I'm in Cost-Savings mode. It wasn't there yesterday, and I'm not sure if there's anything I might have done to help make this happen.
Bruce.
I just tried self-powered and both Balanced and Cost Savings. Nothing. The Solar Offset only appears if I set the Powerwalls to backup only.
As a follow up, I decided not to pursue the problem again until today due to Tesla's server meltdown yesterday.
Powerwall support is now agreeing that there is a problem here, and escalating to 'Tier 2' tech support, with expectation that they will get back to me in 3 - 5 business days.
Powerwall support is now agreeing that there is a problem here, and escalating to 'Tier 2' tech support, with expectation that they will get back to me in 3 - 5 business days.
