This is really disappointing; I'm sorry it turned out that way for you, especially given the distance you traveled and the anticipation you brought into the tour. I'm less than two hours from the factory by car, and I'll be let down if it's rushed. They are allowing me to bring my son, who is not yet of the proper age for the tour but is greater than the minimum height. I'm taking the tour as much for him as anyone - maybe we should do some research and watch online video tours before we go so that he's not lost (especially given his young age). Thoughts on this?