Premium Connectivity Stopped Working

[richagnew@roge]

Hey guys.

Any idea why my Premium Connectivity would suddenly stop working?

I have have my can since 2018.
It came with the car.

I rebooted the system several times.

It works on my home connection just fine.

Thanks in advance.

 

[gaswalla]

You probably have MCU1 and a busted emmc. Do you know what MCU you have ?

 

[EVRider-FL]

Premium Connectivity didn't come with my 2018 Model S, I had to subscribe. Check the updates section of your app or the Controls > Software screen in the car and see what it says about Premium Connectivity.

 

[DerbyDave]

Is your LTE connection online? How many bars?

 

[richagnew@roge]

Premium Connectivity didn't come with my 2018 Model S, I had to subscribe. Check the updates section of your app or the Controls > Software screen in the car and see what it says about Premium Connectivity.

No bars since the issue.

 

[richagnew@roge]

I have the premium connect option on my app.

 

[richagnew@roge]

on the app, its seems to be stuck on .
software update
downloading 2022.44.25.3

been that way for a few days

 

[richagnew@roge]

You probably have MCU1 and a busted emmc. Do you know what MCU you have ?

Sorry don't know what MCU1 or a emmc is.

 

[richagnew@roge]

You probably have MCU1 and a busted emmc. Do you know what MCU you have ?

I never had any upgrades, so I imagine its the original MCU

 

[gaswalla]

You can check which version in dash. Also, I believe MCU 2 came out mid 2018, so if your car is an early 2018, it probably has MCU 1. Check the manufacture date on the drivers door.

 

[SoCal Buzz]

MCU 2 came out mid 2018

March to be specific…

 

[krsgio]

Just go into the MCU and look at the additional info. If you have Tegra its MCU1 and if its not then its MCU2

 

[EVRider-FL]

No bars since the issue.

Premium Connectivity doesn’t impact your car’s ability to receive LTE service. Maybe you have a hardware issue with your LTE receiver and need service.

I have the premium connect option on my app.

If you mean you have the option to subscribe to Premium Connectivity, then you don’t already have it.

 

[legendsk]

I subscribed to Premium Connectivity because at delivery, Tesla told me that to maintain warranty the car must have it to ensure all updates are installed. It hasn't provided any other benefit that I have detected, other than quashing that loophole to deny warranty claims - and the Service Center response to any / every thing is; nothing wrong here, everything is just fine. So . . . . . .

 

[tldickerson]

on the app, its seems to be stuck on .
software update
downloading 2022.44.25.3

been that way for a few days

If this is what's happening have you tried a hard reboot yet? If not I suggest you try that. Go into your settings and do a tire size change. This should do a hard reboot and maybe help the download problem.

 

[richagnew@roge]

on the app, its seems to be stuck on .
software update
downloading 2022.44.25.3

been that way for a few days

If this is what's happening have you tried a hard reboot yet? If not I suggest you try that. Go into your settings and do a tire size change. This should do a hard reboot and maybe help the download problem.

thanks for the good idea. Tried it just now. No luck.

 

[EVRider-FL]

I subscribed to Premium Connectivity because at delivery, Tesla told me that to maintain warranty the car must have it to ensure all updates are installed. It hasn't provided any other benefit that I have detected, other than quashing that loophole to deny warranty claims - and the Service Center response to any / every thing is; nothing wrong here, everything is just fine. So . . . . . .

Premium Connectivity has absolutely no impact on software updates, so you were misinformed. Updates happen in the same way with or without Premium Connectivity.

You can read more about Premium Connectivity here: Connectivity | Tesla Support

 

[ucmndd]

I subscribed to Premium Connectivity because at delivery, Tesla told me that to maintain warranty the car must have it to ensure all updates are installed.

Yeah, that’s 100% made up garbage.

 

[tldickerson]

My next suggestion would be to just drive the car to the dealer and show them in person the problem. If you out of warranty then ask a 3rd party repair place about the issue and see what ideas they have. You might just ask them before you go to the dealer.

 

[pikeman]

We’re having issues with premium connectivity too and did a hard reboot. The option of dealing with the service center is not a good one. I don’t suppose cutting Tesla off from their monthly subscription would get any attention? This is a lot like dealing with yahoo and that’s a very poor benchmark.