They were encouraging me too. I think they just have happier customers if they are willing to drop $2.5-$3k.
I'm just struggling with keeping the current car or using the $3k towards a new one with more range.
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Preventive eMMC replacement on MCU1
- Thread starter widodh
- Start date
I'm just struggling with keeping the current car or using the $3k towards a new one with more range.
Akikiki
A'-Lo-HA ! y'all
Because they don't have the cash.Sorry to hear you have this problem now
this is interesting, and totally irrelevant. They sold you/us the product. Which kernel is in it, and whether it can, or cannot, or it's too expensive to fix is irrelevant to a paying customer. They are responsible for the final product they shipped/delivered in its entirety.
Seems like their attempt to just get everyone onto MCU2 and profit out of that at the same time. They should just upgrade all cars to MCU2 at no, or at a very minimum cost, and that would give them props from everyone. Great customer service will create positive marketing, and impact sales. Why are they so shortsighted...there are much better ways of handling this.
hybridbear
Active Member
That's exactly what I've said in this thread. We have had screen issues for over a year, finally in October they replaced our eMMC when our screen went completely dead after for months telling us it was a software issue. Replacing the eMMC did not solve the issues we have been having for more than a year of random reboots & pixelated images on the screen. Tesla says that these issues are from problems with the kernel code & that there is no fix. The only option to fix it is to pay for MCU2.
I just read all your posts (and other's responses) in this thread. Yes, Nvdia (the Tegra manufacturer) tends to keep driver code closed-source, but this doesn't sound like a sw problem, otherwise it would be much more widespread. It really sounds like you have a bad MCU. Are you still under warranty? Why aren't they offering to swap for another MCU1?
hybridbear
Active Member
We were under warranty when the issues surfaced, we aren't currently, but so far Tesla hasn't provided an estimate that they will charge us for any of the continued attempted repairs of our MCU.
It seems pretty clear that Tesla corporate has laid down the hammer on the SCs doing warranty work. Elon Musk recently sent the famed soufflé e-mail about profitability before all else. Warranty work goes against their profitability. Depending on how much they have recorded per vehicle as a liability for warranty work they may have to recognize additional expenses if they exceed the pre-planned expense amount. Any additional expenses directly reduce their profitability. So Tesla is fighting against doing repairs under warranty. This has been my experience with Tesla Service. They will do the least amount possible and will fight owners on everything.
That has not been my experience. I’ve never had a problem getting warranty issues fixed, including 2 items at my most recent visit 1 month ago. I read stuff like this, and I do not doubt that you’ve had issues, but it does not foot with my experience so it is hard for me to believe the conspiracy theory part.
over $1bil they left for warranty claims not enough?
They plan to issue more stock as well. I think cash was a problem a year ago, but not any more. However, they are very aggressive at trying to keep costs down, which further strengthens the point of why customer service is suffering.In all honesty, this doesn't make sense. Sounds more like unwillingness to fix, or something else.
Even if true that it's kernel source code...ok, port the newer one to MCU1. If it's their own, or supplier code, there is still ability to fix this.
There are some scenarios here where HW cannot be fixed and SW is just darn expensive to fix, or would introduce another detrimental issue, so what they are saying could be true. But who cares, that's not the point. The point is their product is NOT performing without manufacturing defects so they are obligated to fix it - MCU1, or MCU2, that's their own decision, but fix the problem. You/us did not buy the SW or HW. We bought a complete system for whose operation without defects they are responsible for throughout the warranty period
It doesn't mean anything. It's a cash grab. You'll pay the $175, it won't fix anything, and then maybe they'll come back and say the eMMC repair is now available to you. But it just helped them cut a chunk off that $500 price they would have had to eat. Hell, maybe they're making money on the deal if you take out all the markup.
They offered it for $0. So, not a cash grab (this time), but buying time?
hybridbear
Active Member
I agree, but what are my options to fight them? I can't force them to do work on our car.
They did that to our car & it made it worse!
Interesting. They have been doing stuff to mine remotely. Definitely an overall trend towards worse.
Long drives really kill it.
now it keeps saying download pending. If they would cough up a discount on mcu2 I’d probably just do it. Rather save and spend on newer with more range though.
I paid something like that at the beginning of my troubles a few months back. They said it was a good deal - I offered to pay for the new daughter card. Probably a carry over.
j6Lpi429@3j
Closed
Not what everyone will want to here, but just chipping in to say that 2 days ago I paid the money to upgrade my MCU1 to MCU2 (AP1 here), and OMG I am so glad I did this. Should tesla have made upgrading the emmc free and easy? yes, but TBH I really appreciate the way faster response on the screen, and the theater mode (netflix etc) and caraoke etc.
I know its expensive, but I'm glad I did it. The only inconvenice was it taking all day, (combined with service) and needing to re-enter the wifi password. REALLY glad I did it.
I know its expensive, but I'm glad I did it. The only inconvenice was it taking all day, (combined with service) and needing to re-enter the wifi password. REALLY glad I did it.
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