If he truly never charged it above 80 percent, the pack will be unbalanced like crazy. You'll need to run it to very nearly zero percent and full charge to 100 percent at least once to get it straightened out.
The pack balancing really has nothing to do with running down low. It *does* run when the pack is above 85% state of charge, and the vehicle is sleeping. And it takes days to rebalance - it's not a one shot deal.
So the best option is really to set the charging percentage to 90% and just leave it alone for several weeks.