Poor delivery experience, excellent car. Inside Delivery Advisor (in Las Vegas) first contacted me on 9/8/18 to say that estimated delivery date would be 9/22/18. After several back and forth email exchanges, the IDA ghosted and I didn't hear from them again after 9/10/18 despite multiple email attempts. After the delivery date passed, I finally called the Tesla corporate line on 9/24/18 and after 45 minutes on hold, was finally able to talk with someone and get a new IDA assigned to me (also in Las Vegas). Delivery date was still up in the air as the vehicle was "in transit." More back and forth with the new IDA and delivery was finally set for 2 PM on 10/4/2018. I confirmed the pick up location as the service center on 8800 Westgate Park Dr., Suite 108, Raleigh, NC.
Ride was a little late so I call ahead to tell the service center that we'll be there closer to 2:15 PM. The person (centralized reservation person not on-site) says that the GPS on the vehicle says that it's not there but in 2424 S. Wilmington St., Raleigh instead! Since I was only 5 minutes out, I decided just to show up at the service center as indicated to see what's going on. Service center folks says that they don't do deliveries and to go to the showroom up the road. Get back into the car and drive to the showroom - the Tesla team there had no idea I was supposed to show up (apparently, the IDA in Vegas doesn't talk to the local folks as to who's going to be showing up even with an appointment!). Lots of waiting and finally, they say that the car isn't there and I'll have to go to the S. Wilmington St. location to pick up the car - which is another 30 minutes away. Get back in the car, and drive over to a seedy car detailing lot with NO SIGNAGE or any indication that this is a Tesla facility aside from having a bunch of brand new Teslas parked in the parking lot.
Walk in and the staff are incredibly friendly but it was obvious that they just opened this place up hastily as the decor was spartan and had the look of a seedy repair shop. The only indication that I was in a Tesla facility was that the staff were wearing Tesla polos.
Tesla staff walks me to the car, we do a walk around and he shows me all the features and the customization. Everything checks out. He says that I have 72 hours to take it home and email if I notice any concerns and they'll take care of it. We go inside and sign all the paperwork and I'm out of there. Delivery experience wasn't pleasant but the car certainly made up for it. A few minor fit and finish issues with the door seals not seating properly but everything else seems to be OK. App on the phone was active within 24 hrs.
Having never owned a black car before, I didn't realize the all the scratches and swirls visible on the clear coat. The place where I went to get the windows tinted recommended to get a ceramic coating to get rid of the scratches and swirls. Highly recommend that you get a ceramic coat to give your car a flawless look. It's awesome!