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Did they mention how they are going to protect all the cars during the hurricane? Isn't the regional loading area in Charlotte? Is that safe? Sorry, I have no clue about hurricanes and distance as I'm in the PNW .
They likely won't do much to protect the cars in Charlotte. Likely 100-150 cars on the lot right now. My guess is many of them don't even have much of a charge.
Those of us in Charlotte already have to complete all paperwork before we can take delivery, as the DMV will not allow the Tesla Lot in Charlotte to take any paperwork or payments. I am sending mine to Raleigh tomorrow for a scheduled Saturday delivery (assuming the weather doesn’t cancel it).Just got this update from my delivery adviser-
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So they have found a solution to the logistical issue in Raleigh and that is sending the car directly to your house at no additional cost. This means a couple things are different with this but we’re trying to get you your car as soon as possible.
- The vehicle must be funded completely before your Tesla can ship from your service center. If you are paying in cash ACH payment can be made from your Tesla account, or you can send a cashier’s check or wire payment. If you have obtained financing, we must have funding in full from your bank prior to delivery. If possible, please have the check sent to my address at 7180 Pollock Drive, Las Vegas NV 89119 C/O YOUR NAME if a check is to be sent.
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- The vehicle will be at your nearest service center prior to shipping. Once there, we will hire out a third party vendor to ultimately take your vehicle to your home address, or other address as you coordinate with the driver. We give a general ETA business day timeline for this process to play out. As we work with a third party vendor to delivery, we must also work with their routing and timetables as well.
This caused me to have questions.
Like- if it's going to be at my nearest service center- that's Raleigh- why can't I just go get it right there and then? I work like 15 minutes away, I can accommodate any time/date they give me within reason and not waste their money and everyones time on a 3rd party.
Also - since nobody from Tesla is coming with the car- what happens if there's something wrong with it? Can I refuse delivery at that point? Or if it's minor enough I just need it as a "we owe" item- who agrees to it since nobody from Tesla is there?
Waiting for answers but this sounds more sketch than the method Ozymandius described he was going to be trying where an actual Tesla person delivers the car and he gets to do the paperwork AT the dealership instead of sending a check to Vegas.
I just received a similar email from Andrew in Vegas that I would be receiving a home delivery. Not a lot of details other than they would need to receive payment in full prior to shipping the vehicle. He will be reaching out once the vehicle is closer to NC.
I like the idea of home delivery versus driving 150 miles to Raleigh. I have similar questions about paying in full prior to seeing and inspecting the vehicle? How will the vehicle be shipped? Will a Tesla DA accompany the vehicle?
Those of us in Charlotte already have to complete all paperwork before we can take delivery, as the DMV will not allow the Tesla Lot in Charlotte to take any paperwork or payments. I am sending mine to Raleigh tomorrow for a scheduled Saturday delivery (assuming the weather doesn’t cancel it).
Very good point. I’m sure you will give all your feedback to Tesla main sales, and the local SC.that's fine- but you still are taking delivery at a tesla shop
So if there's a major problem you can reject delivery.
Or if there's minor ones you can get a tesla employee to either get it fixed right there, or sign the "we owe" sheet agreeing they will take care of it.
From the description the IDA gave mine would be delivered by some random 3rd party transport
Extra weird he told me to have the payment sent, not to Raleigh- but to his address in Las Vegas.... further making it sound like the local DC wasn't even going to be involved or something.
Which also screws my plan to have the local folks add FSD for 3k before I take the car (since the IDA refuses to)
@jdcollins5 Best of luck this weekend -- hope everything is OK.
I haven't heard anything from my rep since last week... not something I want to deal with during an impending hurricane anyway, but hope to hear from him next week. My model S delivery was delayed by an ice storm... I gotta stop buying Teslas for the benefit of my neighbors, I think.
According to him, the car arrived in an enclosed truck and there was a Tesla rep riding along with the delivery driver. He had to sign a form that said the car was received - nothing about saying you accepted the car in it's current condition. Tesla rep had a way to take note of any issues (we had none) if needed. 1,200 miles later, and the car is still perfect.
This caused me to have questions.
Like- if it's going to be at my nearest service center- that's Raleigh- why can't I just go get it right there and then? I work like 15 minutes away, I can accommodate any time/date they give me within reason and not waste their money and everyones time on a 3rd party.
Also - since nobody from Tesla is coming with the car- what happens if there's something wrong with it? Can I refuse delivery at that point? Or if it's minor enough I just need it as a "we owe" item- who agrees to it since nobody from Tesla is there?
Waiting for answers but this sounds more sketch than the method Ozymandius described he was going to be trying where an actual Tesla person delivers the car and he gets to do the paperwork AT the dealership instead of sending a check to Vegas.
@Knightshade - ours was called a 3rd party delivery as well. I could have it wrong that a Tesla rep was present since I wasn't there, but there was a way to go over minor issues before the delivery driver left, and someone walked through using the key card/phone app to unlock and start the car with my husband. So someone at least familiar with the cars was on the delivery as well.
I don't think the actual process is new, just that they are opening up to more customers as being new. If your car is coming form CLT, I can recommend getting in touch with Justin in delivery. He is one that kept things moving for us, and did exactly what he said he was going to (aka - calling us back by the end of the day with a time frame, etc).
Glad you're doing well, @jdcollins5 --- hopefully power comes back quickly - we've run into a bunch of linesmen who are staged up here to go help when the storm passes.