You can install our site as a web app on your iOS device by utilizing the Add to Home Screen feature in Safari. Please see this thread for more details on this.
Note: This feature may not be available in some browsers.
Yes, yes and yes. On a side note, most people are unaware of how Tesla builds their cars (and BTW, I'm on my third Tesla, worked for Tesla and love these cars). They are primarily designed to be fast to manufacture, which means most components are not built with a view towards repair but rather replacement. The seats for instance are welded together as one contiguous unit, and if there is a problem they usually need to be entirely replaced to the tune of $2000-$3000. A pair of headlights will set you back ~$3000 (and they usually fail in pairs, b/c they came out of the same box), and the list goes on and on.save for example your MCU craps out. or lets say the octovalve system breaks or you AC or heating system break, is this all covered @X-Care EV
Thanks for the questions, and happy to help! We prefer our members to go directly to Tesla, as they warranty their work and use only Tesla OEM parts.Very close to taking the plunge and signing-up my 2019 Model S for XCare coverage.
I have a couple of questions, probably already addressed somewhere on the forums, but here goes:
Does the XCare policy cover work done at service centers that aren't "Tesla factory" service centers? For example, there is a Tesla-oriented EV auto repair shop in the area. If my car is repaired at that shop, is it covered by XCare?
If client has non-factory parts installed by a third party, such as a fix for half shaft issues, does that void the warranty? (I haven't done anything like this, but just curious).
Thanks in advance for reply.
I'm very interested in this coverage. Not to be too neurotic about us but why are there almost exclusively Aug. 2020 reviews on Trustpilot, dated Aug 20 and Aug 27, and one misplaced about a gym in GB (and not x-care), and only one from 2022.Just thought I'd post this link to reviews of X-Care on TrustPilot. So proud to see all of the positive experiences! Xcelerate is rated "Great" with 4.2 / 5 on Trustpilot
Reach out to me directly and I'll escalate. Sometimes when there can be multiple causes for an issue, our claims partners need to gather more info to ensure things are done properly. [email protected]I am currently using Xcare for a repair. It's been quite a headache so far. Xcare is under Endurance insurance and it's hard to get someone live.
Sent in Tesla repair service estimate. Was told it's approved. Then needed more information. And now I am being told that the tesla quote is not enough. Been trying to connect the warranty rep to the tesla rep and it's next to impossible due to the delays.
Fingers crossed it works out. Will update.
Thanks for the heads up! Brent @ XCare
Appreciate it!Reach out to me directly and I'll escalate. Sometimes when there can be multiple causes for an issue, our claims partners need to gather more info to ensure things are done properly. [email protected]
What prompted the warranty claim?Appreciate it!
Replied. Fingers crossed
Thanks sir, very pleased to get the ball downfield. Appreciate the opportunity, and am keeping tabs.Appreciate it!
Replied. Fingers crossed
Noticed certain failures during our memorial day drive out of nowhere. Just stopped workingWhat prompted the warranty claim?
We want all of our members to have a positive claims experience, but sometimes getting people on the phone for clarification of issues is problematic, especially with Tesla's "low touch, app driven" service experience. Happy to have helped, and appreciate your patience with the process while we got the details needed to finalize the process. Have a great day, and thanks again for allowing us to protect your Tesla! Brent @ XCareNoticed certain failures during our memorial day drive out of nowhere. Just stopped working
Much appreciated of Brent for stepping in and helping. Things are suddenly moving and so far so good. Fingers crossed
Will this level of continue with the increase in customers? Are there more Brent’s at xcelerateauto?We want all of our members to have a positive claims experience, but sometimes getting people on the phone for clarification of issues is problematic, especially with Tesla's "low touch, app driven" service experience. Happy to have helped, and appreciate your patience with the process while we got the details needed to finalize the process. Have a great day, and thanks again for allowing us to protect your Tesla! Brent @ XCare