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But there's a sales ban in Michigan so who's calling exactly?
MXWING and Schumdit don't know what they're talking about. They are defending Tesla's poor business practice of putting short term profits ahead of having satisfied customers. This is classic short term thinking on Tesla's part, and it will come back to haunt them in the future. These are CUSTOM built products, not manufacturing for inventory going to some dealers lot. Tesla would have much more happy customers if the customers could make informed decisions about whether to order the current technology or wait for anticipated improvements expected in a few months or longer into the future.
Tesla has disappointing and angering thousands of customers over the past few years who missed out on the new changes instead of having a product roadmap laying out a timeline for major changes like nearly all other major companies do for their products. The customers who have been burned by Tesla won't become repeat customers and Tesla will lose out in the long term when their competitors catch up. Nearly every major automobile maker is hard at work on electric vehicles and many of the luxury brands will have worthy alternatives to Tesla's in a few years.
Flamingoezz, I sympathize with how you feel. I received my Tesla S 90D just two months ago with AP 1.0. I think it's completely unreasonable for Tesla to expect customers to scour through forums and read between the lines of articles and interviews with Elon to try to learn about important upcoming changes to their products. I'm extremely unhappy that I missed out on everything exciting that I will be hearing about AutoPilot 2.0 in the next few years by just two months. I would have been an extremely happy customer if Tesla had let me know about this major change that they were already gearing up for at the time they started building my car. I would have waited 2 - 3 months and would be ordering my Tesla now. Instead I wish I had never purchased a Tesla.
I will also be letting all my friends, coworkers and anyone who asks know about my experiences with Tesla is so they can make informed decisions of what to expect if they decide to buy a Tesla. This was my first Tesla and it will be my last.
I'm sorry you are disappointed, and I feel bad for you. The best thing for Tesla to do, however, is nothing.
Actually Tesla should have come up with a plan for all 25K+ Tesla S and X owners who purchased their vehicles within the past 30 - 90 days.
With the slight exception that Elon mentioned specifically that AP 1.0 will continue to improve. AP 1.0 data is still coming in from AP 1.0 models.Anyone who actually knows about software development will immediately understand that AP 1.0 is already in maintenance mode.
People act like they wouldn't be pissed they just spent $120K on a car that will be essentially outdated in a month.
tesla customer.service still not calling back despite multiple tries
Yes, I have no idea what I am talking about. I worked in the automotive industry since I was in high school (I started out washing cars at a Honda dealer when I was 16) and also have worked at an auto factory in a non-production role. While I can't say I was involved in the higher up decisions I do know a fair amount about the processes and how it's difficult for the uneducated customer base to understand the sheer amount of money involved in running a factory. Since I do not work for Tesla and don't have to sugarcoat it, let me spell it out for you: You have buyers remorse. You feel left out. Understandable but not a reasonable way to respond. These are not custom built products. Sure you can order one to your speficification (with VERY limited room to personalize) but Tesla keeps the lines running whether there are ordered cars or not. They have to. That's why there are inventory cars for sale. In a conventional dealer sales model those inventory cars would be sold or floor-planned to dealers to sell. Just as you can "custom order" a Tesla, you can do the same with a Ford, GM, BMW, etc. Depending on the model, some have so few options to choose from that you can likely find your exact car in stock at a dealer and in other cases it's truly only going to be available the way you want it if you order it but a true "custom built product" does not exist within Tesla's ordering process. In other words, if you did not place your order they would still use that spot to build an inventory car that might happen to be the exact same car you were going to order. You special ordered a car but not a custom built car and no matter what the wording, you got what you ordered. You ordered AP1.0. You got AP1.0. You don't have to scour forums or read between the lines. It been common knowledge AP2.0 was coming. No one knew the "when" part exactly but as I told another whiner, if it was that important you should have waited until it was released to order. It's so easy for you to criticize Tesla for not laying out a road map but that would be potentially fatal for them to do. Just like you would have held off, so would everyone else. How can you justify that to shareholders? I am not one by the way. There are things being worked on that will be released in 3-5 years but they would not be smart to tell the public too much. You have to paint in broad strokes the further you are from releasing a product. That's not just the Tesla way, it's the way everyone has to do it. Sure, release a pipe dream concept car but don't show people a much improved product at a comparable price that's not available while you are still trying to make and sell the soon to be "day old" model. You would have been "extremely happy with Tesla if they gave you a heads up. I would think the guy who took delivery last week would say the same thing except he only needed to know 8 days ago and someone who bought a car 5 months ago is saying he would be extremely happy to have known 5 months and 1 day ago. That is just a ridiculous and selfish statement and further proves my earlier post about how self centered some owners are. "Screw the company, screw saving the planet for our children and grandchildren, just make sure I have the latest and greatest. I can have it as long as my neighbor does not know we helpfed you out? Fine by my narcissistic rear end. Just take care of ME!" I will agree with you on one thing: Both of us wish you had never bought a Tesla.
Good plan, and then the buyers from 25K to 50K who purchased from 90 to 180 days ago would scream, why did they leave me out? This ends up being every Model S ever sold should have had the wiring harness configured so everybody could have AP2. And don't think it would end there. Every Roadster owner would want to be included in the SuperCharger charging scheme. Oh, wait, that actually happened! Tesla can't win in the "if only my group was included, everything would be super dandy," game. The only organization that can get away with that is the Postal Service selling Forever Stamps, and they don't make a profit. Actually, I don't know about that last statement but it sounded so cool in my head, I had to type it out.
Shumdit, you're quite a Tesla FANBOY defending their poor business practices. If you don't think that every recent Tesla owner within the last six months took a $10K financial drop in resale value from Tesla unloading their old inventory on them, I'll sell you my 2 month old Tesla S 90D with 2K miles for $5K less than I paid for it right now.
I didn't make a mistake, Tesla did. They chose to be shortsighted and treat ALL of their recent customers who bought AP 1.0 poorly. They can get away with that now because they don't have any real competition in the high end electric vehicle segment. However, it will come back to haunt them in a few years when there are good alternatives from other manufacturers.
I would have been happy if Tesla had only planned for buyers within the last 30 days. It would have shown that Tesla does care about their existing customers and not just their future ones. Extending further into the past than 30 days would have required Tesla to plan, which they chose not to do.
You show your complete lack of knowledge of software development with your comment that AP 1.0 will continue to get enhancements now that AP 2.0 is out with entirely new hardware. Anyone who actually knows about software development will immediately understand that AP 1.0 is already in maintenance mode.
Source?I'm not suggesting Tesla take back or credit any AP1 owner who is now unhappy that they'll be missing out on AP2. We're talking about a few dozen people who took delivery this week, care about AP2 and have put zero miles on their car.
Source?
"What you were asking Tesla to do is to come up with some sort of hybrid wiring harness that would only have been made for a limited number of cars and whose customers may not all have wanted to do the upgrade, especially after they found out the cost involved. That would have been very difficult and taken a lot of resources for a few hundred upgrades at most."
Schmuddy - 2016
The only opinion that matters around here
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