Got my 4th referral about 5 weeks ago.... the guy i helped came back after and told me that he was told by Tesla that he could not use my code..
Apparently he bought an inventory car... It became an inventory car when someone custom ordered it and then cancelled the deal. The person who custom ordered it used a referral code.
Now the original purchaser is out of the equation and my guy is purchasing an inventory car that apparently still has the original person's referral code attached to it and according to him Tesla is saying that they cannot change the referral code to mine... in short some random other person is getting credit for my referral...
With his permission I spoke to Tesla directly... armed with the new purchaser's name, car info, phone number and the name of the delivery specialist i spoke to a Tesla rep and explained the situation. The Tesla rep told me that they would reach out to the Delivery specialist and to the person purchasing the vehicle and get to the bottom of the situation. That was on march 12th...I was told that they were going to email the DS and get some clarification and that i should hear back in a week or less as soon as the DS responded.
Fast forward 2+ weeks... Called Tesla AGAIN... explained the situation AGAIN, they took down all the information AGAIN... they said they would reach out to the DS AGAIN... and that they would let me know in a week or so...
Fast forward 2 weeks... Called Tesla AGAIN... explained the situation AGAIN but this time the person i spoke to told me that she sees the record of my conversation on March 12th and that the reason the first Tesla rep had not called me back is that the DS has NOT OPENED OR RESPONDED TO THE EMAIL that she sent to him...
I cannot imagine not opening or responding to a work related email to my work address for 5 + weeks... I get grief if i don't respond in the same day... In what world is this OK??
the Lady i spoke to on Wednesday said she would again try to call AND email this elusive delivery specialist and she would follow up with me the next day. Whether she was successful or not in contacting him... So far NOTHING!!
In the meantime the clock is ticking on getting my 4th referral (AGAIN) before 4/30 and it is now not likely that i will have time to get another referral in less than 2 weeks. this means I am potentially out a Powerwall.
Not sure why this is so complicated or why i am the one that has to continually follow up. However maybe i should start calling everyday until someone can give me a straight answer or resolve this issue.
there are multiple easy ways to make this right IMHO including attaching my referral code to some other random person that does not have a referral attachment.
I am waiting for them to tell me that they can't do anything because it is likely that this car may have already been delivered...
ANY HELP OR ADVICE WOULD BE APPRECIATED
THANKS
Apparently he bought an inventory car... It became an inventory car when someone custom ordered it and then cancelled the deal. The person who custom ordered it used a referral code.
Now the original purchaser is out of the equation and my guy is purchasing an inventory car that apparently still has the original person's referral code attached to it and according to him Tesla is saying that they cannot change the referral code to mine... in short some random other person is getting credit for my referral...
With his permission I spoke to Tesla directly... armed with the new purchaser's name, car info, phone number and the name of the delivery specialist i spoke to a Tesla rep and explained the situation. The Tesla rep told me that they would reach out to the Delivery specialist and to the person purchasing the vehicle and get to the bottom of the situation. That was on march 12th...I was told that they were going to email the DS and get some clarification and that i should hear back in a week or less as soon as the DS responded.
Fast forward 2+ weeks... Called Tesla AGAIN... explained the situation AGAIN, they took down all the information AGAIN... they said they would reach out to the DS AGAIN... and that they would let me know in a week or so...
Fast forward 2 weeks... Called Tesla AGAIN... explained the situation AGAIN but this time the person i spoke to told me that she sees the record of my conversation on March 12th and that the reason the first Tesla rep had not called me back is that the DS has NOT OPENED OR RESPONDED TO THE EMAIL that she sent to him...
I cannot imagine not opening or responding to a work related email to my work address for 5 + weeks... I get grief if i don't respond in the same day... In what world is this OK??
the Lady i spoke to on Wednesday said she would again try to call AND email this elusive delivery specialist and she would follow up with me the next day. Whether she was successful or not in contacting him... So far NOTHING!!
In the meantime the clock is ticking on getting my 4th referral (AGAIN) before 4/30 and it is now not likely that i will have time to get another referral in less than 2 weeks. this means I am potentially out a Powerwall.
Not sure why this is so complicated or why i am the one that has to continually follow up. However maybe i should start calling everyday until someone can give me a straight answer or resolve this issue.
there are multiple easy ways to make this right IMHO including attaching my referral code to some other random person that does not have a referral attachment.
I am waiting for them to tell me that they can't do anything because it is likely that this car may have already been delivered...
ANY HELP OR ADVICE WOULD BE APPRECIATED
THANKS