This speaks to the ineptitude of Tesla management. They are not a customer centric company. There is no motivation due to the volume of buyers for Tesla to care what their choices and decisions due to customers. The Tesla fanboys act is the feedback from Elon is all that is needed. The company is too big and too diverse for one very distracted figurehead to be the main source of knowledge and information for the public from his Twitter account. There are divisions and those divisions have presidents, vice presidents, directors and any of them should be able to communicate what’s happening within their division to their customers. But Tesla doesn’t work that way. Any other company that has to deal with the general public for customers understand the give-and-take of that relationship. They understand they have a responsibility to the customer. If shipments are going to be late they informed the customer, if parts won’t be installed on delivered vehicles, they inform the customer. If outside forces Are impacting their production processes, they inform the customers. Tesla does not care that you need to perhaps rework your lease because your car is not ready, they don’t care that you went out and secured a car loan thinking you were getting your vehicle in 60 days or less, they don’t care that you need to make your purchase before the end of 2021 or else you suffered significant financial penalties. They don’t care! If you don’t take delivery, someone else is behind you to take it.
