Remove wall connector from app?

[father_of_6]

Is it possible to remove a wall connector from the app?

My wall connector doesn't have a good connection to my WiFi. While adding it to the app, something didn't go right. Likely caused by lack of connectivity, the wall connector no longer charged my car.

I *think* what happened is that I pressed a toggle in the app to enable off-peak charging in the wall connector (just to look at the settings) but was immediately disconnected.

It took many retries to connect to it again and resolve the issue.

At this time, my wall connector shows in the app, but because of the lack of connectivity, it's useless. I'd like to just remove it... but that doesn't seem to be an available option. If I look under "Add / Remove products > Remove", only the car displays there.

 

[blue_dragon]

I have the same issue, I swapped out a wall connector because of a broken guide pin, and I can't remove the old one from the app

 

[cvincent]

Let me know if you guys figured it out - looking to do the same thing. Trying to remove 2x Wall Connector from my Tesla App

 

[Solana]

I had a similar situation. Wall Connector quit, Tesla sent a new one, old connector stayed in the app. I contacted Tesla Support through the Wall Connector troubleshooting process and asked to remove the old connector giving them the old connector’s serial number and in a few hours I received an email that it was removed. Checked the app and indeed, it was removed.

 

[blue_dragon]

Yes, that worked for me as well. I had to contact support and they were able to do it

 

[Jillmark99]

I’m trying to do this as well. Reached out to tesla through the app and don’t get any reply. Tried again today. Fingers crossed someone gets back to me. Frustrating they can’t be removed as easily as they can be added.

 

[ATechGuy]

I had the wall connector support team remove my original one, but for some reason, when I added the new one, it went into a New "home" and now I cannot remove my "empty" home. Anyone had any experience with Tesla removing an empty "home" from the app?

 

[Watts_Up]

I wonder how you can submit a 'bug' report to Tesla web App support?

I would use the phone App, but this would only allow to schedule an appointment.

 

[Flybyglass]

I had same issue, removed old charger with a warranty replacement . Initialized but old one still in app. Sent note to charger support and within a couple of minutes they removed it. Then to add the NEW charger to the app app right 3 bars press and select "Add Product". When done I also rebooted the charger (powered off wait 30 sec then on) at the breaker and the app and my car showed up normally. Prior my car showed as a generic electric vehicle on the "My Home" page.