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It's officially the end of their involvement... but it would be great if Tesla could detect issues and be a little proactive on finding a resolution. I'm sure it will improve with time, but it affects the experience of Tesla owners who might be counting on that for a full battery by the morning.That should be the responsibility of the property it's located on. Complain to them. Tesla installed many of them for free, but that was the end of their involvment.
It's officially the end of their involvement... but it would be great if Tesla could detect issues and be a little proactive on finding a resolution. I'm sure it will improve with time, but it affects the experience of Tesla owners who might be counting on that for a full battery by the morning.
Ideally some kind of built in communication system that just sends a little message alerting Tesla of incoming power and even charging success/failures when connected to a car. It adds to the cost, but I wonder if it could become a lower cost charging model. It would allow Tesla to offer charging for maybe 8-10 cents per kWh (just to cover electric cost and equipment maintenance) at destinations. The benefit is they can expand this to as many spots as needed and not rely on the hotel to expand over time. You could conceivably end up with 20 or more destination chargers at places that are popular. This is obviously more convenient when you're parked overnight and could reduce the burden on superchargers during peak travel seasons.How would Tesla detect issues? Don’t think they monitor destination chargers.
Those are sold under a couple of names so you can Google for them if you want: JDapter or TeslaTapBy the way- one car was Tesla S model and the other, believe it or not, was a tiny BMW i3 EV connected with a strange contraption adapter (with screws!!!) to the Tesla charger
Whoever you talked with at the hotel is wrong. These are always, 100% of the time, the responsibility of the property where it is installed--not Tesla. Keep asking there for the maintenance person or facilities manager until you get hold of someone who understands this. They get them installed and pay the electricity and maintenance.We called Tesla, and after a long conversation their response was- “Destination Chargers are not our responsibility”. So I talked to the hotel and the response was the same- “not our responsibility”.
So whose responsibility is it? And who will fix it??
I agree it's the hotel's responsibility, but it might be more of an issue where it's just very low priority and they don't actually care.Whoever you talked with at the hotel is wrong. These are always, 100% of the time, the responsibility of the property where it is installed--not Tesla. Keep asking there for the maintenance person or facilities manager until you get hold of someone who understands this. They get them installed and pay the electricity and maintenance.
Tesla's part is that they will give the wall connectors to the hotels. That is as far as their responsibility for the hardware goes. They then list their location on the navigation maps in the cars and on their website to attract business there. That's the point of the business tradeoff: You want to get advertised on the Nav in our cars? You upkeep and offer these.
Unfortunately, I would say that does match their reputation.This is not the kind of support you would expect from a company with such a reputation.
Well, that's a ridiculous and wrong conclusion to jump to. Issues related to using those connectors at destination charging hotels only relates to people who want to stay at those hotels--not to whether the car can be used for traveling. The destination charging hotels are usually pretty pricey, so I don't use them. I always prefer AirBNB anyway, so when I did my 5,000+ mile trip across the country in 2018, I never used any destination charging hotels anyway.This brand unreliability is a threat to Tesla as a company. Who will buy a car that can only be used around town and not be taken on trips?
Sure. But have you looked at what else is out there for other brands for the actual traveling?! It's a nasty, pathetic mess of broken and unavailable stations, lack of redundancy, and incompatible and expensive memberships. Tesla's Supercharger network is head and shoulders above anything else available.Consumers will chose a brand of vehicle based on customer satisfaction: the inability to travel distance will be a major deterrent to Tesla and sully the brand.
If not, I propose a media campaign to inform the general investing public of this fault: the stock will fall and management might wake up.