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Happy ending. And ultimately the experience of many tesla owners... get treated terribly by the company, but the car ultimately is worth the trouble you have to go through.
Me too. Definitely seems like he received the previous refurbishment program. Wish they would bring that back! I got my MS just before Tesla changed the program and it was great. Before they changed the program I was planning to do it every 3 years but not now.I wonder what the outcome would have been if he had 400 followers an not 400,000 followers?
I wonder what the outcome would have been if he had 400 followers an not 400,000 followers?
I guess the big question now is will Tesla make the necessary changes to sell quality used cars in a reasonable way worthy of the Tesla brand image and worthy of the trust and faith placed in Tesla by their customers?
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They can make good money with a genuine CPO program. The only reason they can't do it now is that they have made a mess of their service operation and inventory system.
It's nice that Rich got a CPO. Even with his sometimes negative Tesla content the channel is still a net positive for the company.
I guess the big question now is will Tesla make the necessary changes to sell quality used cars in a reasonable way worthy of the Tesla brand image and worthy of the trust and faith placed in Tesla by their customers?
I'm beginning to believe Tesla doesn't care, if they did something would have been done by now. This is nothing new, parts supply have been an issue since day one. The problem was only amplified by the Model 3 ramp up and now service is suffering.
I'm beginning to believe Tesla doesn't care, if they did something would have been done by now. This is nothing new, parts supply have been an issue since day one. The problem was only amplified by the Model 3 ramp up and now service is suffering.
The CEO gets excited about building new businesses, not servicing old ones.I'm beginning to believe Tesla doesn't care, if they did something would have been done by now. This is nothing new, parts supply have been an issue since day one. The problem was only amplified by the Model 3 ramp up and now service is suffering.
100%. I have met with and had great service often by a select few, it came down to them having an incredibly high level of personal integrity and accountability.I feel the individual Tesla employees try their darndest to make it happen but they're simply overworked or working with such a broken system that they're unable to do anything without resorting to wasted hours manually overriding stupid decisions that have been compounded on.
Indeed many times Tesla discounts their CPO cars by $10-17K or more when cars are not bought by customers who see photos with all sorts of damage.
They care, but they are a big company now. They under invested and under managed in critical areas. They can't turn that around in a couple of months while simultaneously laying off staff. What is particularly remarkable is that they didn't establish the procedures and systems needed now when they were just selling the S and X. Anyone with even a moderate level of operations experience would know that this cluster frack was coming.
But hey, there's a test tunnel under LA that all Tesla owners waiting for parts can enjoy about while their cars sit in the shop. The import thing here is that Musk has something to tweet about. No one is interested in tweets about establishing proper procedures and internal systems.
Success needs a timeline or goal to achieve. Otherwise everything is existence is a guaranteed failure. What's the measure of whether or not Tesla is a success? The best option is probably to look at their mission statement, which is something like "to accelerate the world's transition to sustainable energy". Has that already happened? Has it not happened? Is it in the process of happening? It's a fuzzy mission, and whether or not it has been achieved is subjective. Some could say, at this point, Tesla is a success. Others could say it is not; at least, not yet. And I don't think either would be wrong.
I think one of the reasons TSLA resists the short articles so well is that there are quite a number of stockholders who not only see through their thin rhetoric, but are willing to bet that even if there is smoke there, then the end goal is worth the risk of that smoke being an unrevealed fire. If the stockholders only wanted to invest in the "next big thing", the stock would not have taken off like it did and held that ground for so long.I don't think stockholders would view Tesla as a success if they accomplish that mission (i.e. acting as a catalyst for the majors) while going under in the process.