So, I got a definitive answer from the service center this morning. After having the car for a week, they finally contacted the main roadster techs in California and got an immediate answer. The answer? There's nothing wrong with my car. This is just how it works.
The response also had kind of a 'blame the owner' tone as well. To be clear, I have owned this car for about three months. In that time I have put 2,000 miles on the car. This car had an original sticker price of over $150,000 and, even used, I paid $70,000. It was always advertised as a high-end performance car and, in particular, the sports edition having the best performance of a 0-60 time of 3.7 seconds and a quarter mile of 12.5 seconds.
My car is not a commuter car. It's a sports car, and I drive it that way. Almost all of the 2,000 miles I have put on the car have been very aggressive hard driving; either at the race track or on back country roads where I really enjoy pushing my sports cars.
Basically, the tech just said you can't drive the car that hard and expect it to stay in performance mode. He also said that the sensitivity of the vehicle popping out of performance mode is worse on the 2.5 models and happens less on the older 1.5 models.
I think the gist of the message is that if I drive the car very conservatively and only use performance mode once in a while, on rare special occasions, it should work. That's hardly a reasonable expectation out of a 150k sports car but, maybe, it's a reasonable expectation for buying what amounts to a garage science experiment.
I'm willing to accept their answer on this, though I don't accept the criticism of driving the car hard. You can't tell someone who bought a high end sports car they shouldn't be driving it all of the time like a sports car. Would you tell a Corvette or Ferrari owner that they shouldn't be driving their car aggressively all of the time? That's kind of the point of owning such a vehicle.
All that said, I now know my car is fine. It has passed every test possible and more. It's been looked at in tremendous detail and it has been performing fine. I don't even know if I could tell the difference if performance mode was actually working. The car is already insanely fast without it.