Last year I bought a Whispbar WB 701 roof box. It was expensive but was aerodynamic and about the perfect size for the Model S. Fast forward to this year and I can't reliably get it to close. A video of the problem sent to Yakima (who made Whispbar) confirmed that the product was defective. They offered to replace with the new Yakima Showcase 15, a significantly less expensive product (Whispbar has been discontinued). All I had to do was send pictures of the box having been destroyed (cut a whole in the lid) and they'd send it to me. Disposable of the old box was up to me.
I originally purchased the box from REI and it had been a little less than a year. Because of their one year satisfaction guarantee, they took the WB 701 back and ordered me the showcase 15. I got to keep the difference in cost and they dealt with the old box. Win for me.
The Showcase 15 showed up and didn't fit the Model S. The crossbar spread is too great and they're fixed. REI again took the box back, refunded me the money and ordered me a Showcase 20. This came yesterday and I picked it up today.
It's a big flipping box.
Anyway, three take-homes from all this:
1) REI customer service is awesome.
2) The Showcase 15 doesn't fit the Model S.
3) I'm going to need a couple more pairs of skis.
-Phil
I originally purchased the box from REI and it had been a little less than a year. Because of their one year satisfaction guarantee, they took the WB 701 back and ordered me the showcase 15. I got to keep the difference in cost and they dealt with the old box. Win for me.
The Showcase 15 showed up and didn't fit the Model S. The crossbar spread is too great and they're fixed. REI again took the box back, refunded me the money and ordered me a Showcase 20. This came yesterday and I picked it up today.
It's a big flipping box.
Anyway, three take-homes from all this:
1) REI customer service is awesome.
2) The Showcase 15 doesn't fit the Model S.
3) I'm going to need a couple more pairs of skis.
-Phil